Jira Cloud filter results now open issues in a side panel - can this be disabled

[Jan Pilař]

Hi Atlassian Community,

in Jira Cloud, when I open an issue from the filter/search results page, it now opens in a right-side panel instead of opening the issue as a full page.

I do not see any setting for this in the three-dot menu or in the filter view settings. The tooltip on the icon says “Open work item”. I have attached a screenshot showing the icon/behavior.

Is there any way to restore the previous behavior, so that clicking an issue opens it directly as a full issue page instead of a side panel?

I know I can use Ctrl/Cmd-click or open the issue in a new browser tab as a workaround, but I would like to know whether there is a Jira setting, user preference, or admin configuration that controls this behavior.

Thanks for any advice.

[Arkadiusz Wroblewski · Accepted solution]

Hello @Jan Pilař 

This preview panel is part of a permanent Jira Cloud UI update, so there isn't an admin setting to disable it. To bypass it and open issues full-screen, just Ctrl/Cmd-click (or middle-click) the link to open it in a new tab, or click the expand icon inside the panel. If this change heavily disrupts your team's daily workflow, I definitely recommend submitting feedback directly to Atlassian Support.

https://community.atlassian.com/forums/Jira-articles/Preview-Panels-will-soon-replace-the-detail-view-in-Jira-s/ba-p/3196999 

Best,

Arkadiusz🤠☀️

[Jan Pilař]

Hi,

thank you very much for your quick response and for the reference.
I understand that this is part of the new Jira Cloud UI. I will submit a feature request to Atlassian to allow configuration of this behavior, as it impacts our workflow.

Thanks again for your help

[Arkadiusz Wroblewski]

@Jan Pilař 

No need to thank, we're all about supporting each other!

Have great day.

Best

Arkadiusz 🤠 😎 

[Bao-Phac_Do]

This forced behavior wastes more time for no reason. Either you have a new tab to close, a new window to close and an extra click for a zoomed in view. Not everyone has a 50 inch screen to support the side panel view. 

Also in the zoomed in state you cannot return to the list as before which is more time wasted.

[Chase Miles]

When was this change implemented? It's a terrible UX decision.

[omireault]

@Arkadiusz Wroblewski Where can we submit feedback that this is a terrible change? I need to review 200+ issues at a time, and this has doubled my workflow time. 

Do we have a workaround at least? 

[Arkadiusz Wroblewski]

Hello All 

Here https://jira.atlassian.com/browse/JRACLOUD-96809 

Regards,

Arkadiusz 🤠 ☀️ 

[Bao-Phac_Do]

How do you comment on the CLOUD ticket ? Why make us repeat our feedback all over again. Why is a new feature that is rejected by most of your users not a bug and a suggestion ?

[Michelle Kirk]

I have to agree that the recent update has introduced some significant usability challenges, and it is unclear how this approach was considered an improvement to the current workflow.

When managing a high volume of tickets, having each one open within a side panel and then requiring them to be popped out individually is not an efficient or user-friendly process. This change adds unnecessary complexity and slows down daily operations.

I would strongly encourage a review of this update, with consideration given to reverting to the previous functionality, as it provided a more streamlined and effective user experience.

[Michael Osterloh]

Please revert back or allow us to disable the side panel. It is unusable. Almost to the point that I wonder if whoever implemented this did any user testing at all...