Jira Automation intermittently fails to update a custom field

[gollapudi sidhvi]

Hi Atlassian Community,

I have a JSM Cloud automation rule that updates a Created Month custom field. The rule actor is Automation for Jira, and the field context is correctly configured.

The automation works successfully for most tickets, but intermittently fails for some tickets with the following errors:

“Issue doesn't exist or you don't have permission to see it”

and

“Edited issue successfully, however some of the set fields aren't available. Fields ignored: Created Month”

The field is intentionally not added to the View/Edit screens as it is used only for background processing and dashboards.

What could cause this intermittent behavior for only some tickets, while the same automation works successfully for most tickets?

[Nikola Perisic]

Hello @gollapudi sidhvi 

In your Jira space and Browse projects permission, Automation for Jira user needs to be added in order to see the work item, check your scheme.

[gollapudi sidhvi]

Hi @Nikola Perisic 

Thanks for the suggestion. We have already verified that atlassian-addons-project-access is included in the Browse Projects permission for the project

The issue is also intermittent — the same automation successfully edits most work items but fails for only some of them. In some cases, the audit log shows “Issue doesn't exist or you don't have permission to see it”, while in others the issue is edited successfully but the Created Month field is ignored.

Could there be any other permission, issue security, or Jira Cloud limitation that could cause this behavior for specific work items even when atlassian-addons-project-access has Browse Projects permission?

[Nikola Perisic]

@gollapudi sidhvi 

Not the atlassian-addons-project-access - this role is being used by Atlassian marketplace application. In browse projects permission, you have the option to update it by adding a single user which is Automation for Jira.

[gollapudi sidhvi]

Thanks for clarifying. We can add the Automation for Jira user directly to Browse Projects. However, will this also resolve the “Edited issue successfully, however some of the set fields aren't available” / “No fields or field values to edit” error?

We are seeing both errors intermittently, so I’d like to confirm before making the change in live environment.

[gollapudi sidhvi]

@Nikola Perisic 

I added the "Automation for Jira" user directly to the Browse Projects permission as suggested. However, the issue still occurred today. The automation failed to edit the field for one work item with the same error: “Issue doesn't exist or you do not have permission to see it.”

Since the permission change did not resolve the issue, could you advise what else we should check

[Nikola Perisic]

@gollapudi sidhvi 

I would suggest using different user as an actor and see if that is also causing the issue.