How to append email content to an existing ticket ?

[Rituraj Singh]

Hello,

I need to append email contents to an existing JIRA service desk ticket by forwarding the email . Any specific command that I can use in subject line of email which helps JIRA recognize that the email is to be appended to an existing ticket and not create a new ticket ? Please let me know.

Thank you!

Rituraj

[Rituraj Singh · Accepted solution]

Looks like adding the issue key to subject line of email and forwarding it is appending the email contents to an existing ticket.