How to custom-parse raw email

Hi @Gabe Cz

Based on the handler documentation, I do not believe this can be achieved with Jira's default mail handler. However, you can do it by using a third-party app or Automation.

With automation you can do something similar to the below setup: 

On an issue-created trigger, I am setting a multiline text field to include the reporter's email address and the reporter's display name. This is based on the assumption that the reporter is set as the actual sender (and not the default reporter due to lack of sender permission).

If you are open to considering a third-party app, I recommend taking a look at our Email This Issue app (I am part of the vendor support team): Email This Issue.

In the Email This Issue handler you can specify set issue actions that extract information from the email directly - regardless of the sender ending up as a reporter or not. You can save the participants email address or name in custom fields of your choice,  the participants being either or all of the to, from, cc, bcc header emails. You can find information about this in the following article: Setting fields.

I hope this helps :)

Kind Regards,
Andrea
META-INF Support

so it's a one-word thing like if the email address is smith@company.com then we only get smith.

@Gabe Cz -

Are you using email to trigger JSM issue creation?  If so, by default, the issue reporter field should already populated with the sender's information.

Can you provide more details on your ask?  Example - What does your issue reporter field contains when an issue is created via the email route from your customers?

Best, Joseph Chung Yin