How do I locate missing tickets?

[Oliswa Accom]

Is it possible for the system to delete tickets,and if so how do i locate them again?

[Trudy Claspill]

Hello @Oliswa Accom 

Welcome to the Atlassian community.

Jira does not generally spontaneously delete issues. It does include a Delete function which can be used by users that have sufficient permissions.

When an issue is deleted it is immediate and permanent. There is no "recycle" bin from which you can recover the issues.

Third party apps can provide that functionality.

What makes you think that issues have been deleted? Is it only a few issues that are missing?

Have you confirmed that access to see the missing issues is allocated to the user? The issues may have been moved from one project to another where the user doesn't have permissions. Or issue security may have been applied, which blocks the user from seeing specific issues.

Have you reported the problem to your Jira administrators?

[Natalia_Kovalchuk_SaaSJet_]

Hi @Oliswa Accom !

Tickets in Jira can be deleted, but only users with the permission to delete can do so within the project.  If a ticket in Jira is deleted, it can't be easily restored easily, as Jira itself doesn't provide that functionality.

However, you can track the deleted tickets in Jira with the help of the Audit log. It may show deletion events depending on your Jira plan.

One option for restoring the deleted ticket is to use Jira backups. The other possible option for tracking and restoring deleted tickets is the usage of Atlassian Marketplace apps like Issue History for Jira (Work Item History) provided by SaaSJet team. 

Using this app, you can:

• Track when exactly the ticket was deleted

• See who deleted it

• Restore deleted ticket directly from the app 

For detailed info related to deleted tickets in Jira, you can check this article: Deleted Work Items in Jira: The Complete Guide

Hope this helps.

[Jamie Allen]

Great!

[C_ Faysal_CFcon_]

Hi @Oliswa Accom 

Jira doesn't delete issues on its own, and only project admins or Jira admins can delete them manually. If issues seem to have disappeared, it's almost always one of these:

Moved to another project. The issue key changed. Use JQL across all projects: summary ~ "your search term" or text ~ "your search term" to find it.

Permissions. You lost access to the project or issues. Ask your Jira admin to verify your project role and permission scheme.

Filters or board configuration hiding them. Clear all quick filters and check your board's JQL filter.

If they were actually deleted: deleted issues in Jira Cloud are permanently gone. There's no recycle bin or restore option. You can confirm deletion in the Audit Log (Jira Settings → System → Audit Log, filter for "Issue Deleted"), but the data itself is not recoverable.

[Arkadiusz Wroblewski]

Hello and Welcome @Oliswa Accom 

JSM Cloud doesn’t normally “delete tickets by itself”. If something looks missing, it’s usually one of these and specific Trigger for it:

Most common reasons tickets “disappear”:

Queue/filter: you’re looking at a queue that only shows Open / specific request types / specific assignees.

Permissions changed: request security / org access / issue security level changed, so you can’t see it anymore (especially in the portal).

Moved to another project: the ticket still exists, just not where you expect.

Closed/resolved: it’s done, so it won’t show in an “Open” queue.

How to locate it again:

If you know the key (like ABC-123) → search by key.

Otherwise search by reporter + date range + keywords from the summary, and include Done/Closed statuses.

Check All issues / other queues, not only the one you normally use.

If it was actually deleted:

That only happens if someone (or automation/app) has Delete issues permission. Jira Cloud doesn’t have a simple “trash bin for individual tickets” you can restore from.

What to do then:

Ask your Jira admin to check the audit / automation logs around the time it went missing (who deleted it, or what rule moved/secured it).

Have a great Day.