This question is in reference to Atlassian Documentation: Add, edit and remove users
I have changed a user name and email but cannot change the Full Name field.
I do not want to deactivate one user and create a new one, as I want all tickets currently under the name of old user to be assigned to the new one. How can the full name be changed? It is in grey, not editable?
If you are using Crowd (or another external user directory, such as LDAP), then you need to change the name in that external directory. The Atlassian instance will update the user management information the next time it syncs.
If you're not using an external directory then you should be able to change the full name. If you can't, then there's a really good workaround which I'd love to take credit for, but sadly it's not mine and credit must go to @Jakob Bagterp for this answer. His solution is:
A workaround is to use the browser's developer tools. In Chrome:
If you are finding this problem as an admin trying edit user details through 'User Management' in JIRA Cloud:
You can't edit this field because Atlassian have migrated your users to Atlassian Account.
As an admin, you can't edit full name because the users Atlassian Account might be shared by other Atlassian Cloud product instances.
Instead, you should get your users to update themselves using the following method:
Also look at the Atlassian documentation on domain verification :
"With domain claim verification, an administrator confirms they own the domain (@example.com) that their organization uses for their Atlassian account. This allows them to manage all accounts (email@example.com, firstname.lastname@example.org, email@example.com...) within that email domain."
Update 28/Feb/18: Updated, hopefully useful, links:
"As an organization admin, you can perform the following operations on any managed account:
That link no longer works but the information is still there. Here's a link to a search for "Domain Verification" to find the same info: https://confluence.atlassian.com/search/?query=domain%20verification
I somehow have to get my users to log in and change the name themselves?
This is very frustrating. I agree that the starting "Full Name" should be available (I'm using Confluence and not JIRA, but it has the same exact issue), but even more important is that I'm the admin of the whole system yet I'm not able to control the name someone is using?
I'll try to give out the directions and we'll see where we end up. Overall this seems like poor planning on the Atlassian side though.
Yes. They own the accounts, not you.
My Atlassian account has been added to a lot of Cloud systems. Is it right that an admin in system 7 could change my full name to "Mr Flibble" in 1-6 and 8-55 of other systems without my permission?
No. It is wrong.
You'll need to look into using your own user directories instead of Atlassian accounts.
I do see Nic's point somewhat...you are not creating the account but inviting them via email to create an account and join your application. HOWEVER, if I'm managing MY users, having an option where you maintain control over your accounts would be standard and expected behavior
A huge part of the frustration here is the behavior that happens when a user is first created and doesn't yet have a full name. If they already have an account and want to be known as Hugh Jass, fine, I can take it up with them.
If when I create a new account for a user that doesn't yet exist in the system and I am not allowed to at least set the initial name, that causes inconsistencies and sometimes even problems.
An example of a problem that it caused for me is that I get a biweekly list of users no longer with the company and have to de-provision them in Atlassian. The list didn't contain their email address, so it was difficult in many cases to know whether I'm finding a match (sometimes people's name changes but their email address doesn't).
Both Nic and Michael's points make imperfect sense to me.
I think Michael has got it now. But the point still stands - while you're inviting me into your system, that's great, but why should that let you edit my identity? Should everyone who invites me in be able to edit it?
Compare it with a passport - it lets me into other countries (when invited), but the country I am visiting has no right to edit my name on that passport because they feel like it.
It's the same system Steam, Facebook and Google give you for access to their systems, and quite a few others who adopt their login systems. You own the account, not the people you run a service you are accessing.
I don't think any admin should be able to edit your identity. I do think that an admin who is creating a new account should be able to set your identity if they choose to, after which point your identity is under your control. Both systems are imperfect, but that's my opinion based on how I've seen systems administered and used, especially as this was rolled out.
In time, it won't matter as much because systems won't rely as much on having a full name. When this was changed, however, administrators and users had an expectation that everyone would have a full name.
In your Passport analogy, what if my country just issues a passport with a number and nothing else and then I go traveling or use it for ID and it doesn't have a name on it, then the country has to say, "oh hey, can you log into this system that you don't care about or know exists and put your name in there?"
Steam, Facebook, and Google don't have admins that create accounts. Users create accounts.
>I don't think any admin should be able to edit your identity
So you see why you cannot edit the full name of someone else's account now?
The analogy with the passport still stands even if you don't have a full name on it. It's still my identity and there's no way another country should be editing any of the details on it.
Steam, Facebook and Google do have admins that create accounts, and there are some systems out there that say "Login with google, oh, you don't have an account, no problem, we'll create one for you"
I haven't advocated for an admin editing a user account. I'm advocating for an admin being able to set an name when an account is created, especially for corporate identities.
Also, not for nothing, but I don't own the identity associated with an email address on my company's domain. If my company can validate that they own the domain, the company should control the identity. They own everything associated with that domain.
Steam, Facebook, and Google don't allow other systems to create accounts for users. They may facilitate that process, but the user is directly involved and consents. And all of those examples are for personal use, not company use. Atlassian Cloud straddles the line.
I'm allowing for the fact that there are cases where it makes sense for an admin to set a user's corporate identity and I can also see and understand why Atlassian has set it up the way it has. It's an imperfect system.
I respect your opinion about it and I disagree with it, and I appreciate you taking the time to make your point and I'm totally fine if you hold a different opinion than mine.
The admin can set a name when a new account is created, because it's new.
The reason you can't change it later is because it does not belong to the organisation. I don't think you're actually disagreeing with my statements (they're not opinions, they are statements of how it works and why you cannot allow admins to edit someone else's identity)
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