JIRA - How do I change the 'full name'?

The 'full name' field is grayed out, and I can only change the email and username. How do I change the 'full name'?

10 answers

A workaround is to use the browser's developer tools. In Chrome:

  1. Open the user from User Management you want to edit.
  2. Click "Edit".
  3. Right click on the greyed input field next to "Full name" and choose "Inspect".
  4. Revise the name value in the HTML, e.g. "John Doe" to "Doe John", and click outside the editing field to force the browser display the name on the page.
  5. Click "Save" in the edit user modal.
  6. Voila, "John Doe" is hereby updated to "Doe John".

This worked perfectly! Thanks for taking the time to respond!

Thanks Jakob!! That's so user friendly I want to cry 😂

OMG, you made my day!

Three cheers for good security.  You should never allow updates to a field that isn't editable on the screen.  

i just wanted eat up some of Atlassian's database by leaving a comment here to formally convey my reaction to this: LMAO

Thank you,  Jakob! Atlassian - LOL!!!

Genius in its awesome simplicity.   THANK YOU

Has anyone else noticed that the name changes back to the previous name the next day?  That's happening for me.

The same goes at my JIRA instance Jason, dont know why.

Same here, this "solution" only works for 1 day

Doesn't work anymore now.  

that was awesome! Thanks Jakob

It works still, but just for 1 day,

Doesn't work anymore, I'm afraid. Atlassian has disabled the hack while also the admin's create user form has been revised over a number of iterations.

Well.. so I wanted to to and audit and change full name of couple of employees because in full name "login" was put.


Now i can;t do that as i would mean i have to delete their accounts and create new ones- this would destroy everything for that user

So why we can;t do that?

This seems to no longer work. Creating new users doesn't even ask me to provide a name anymore. wtf?

Now, you can not define a full name for user at all. It's been removed from the "create new user" flow, plus it's not possible to edit. 

Must be a bug. I cannot imagine this is intended. 

Sam Hall Community Champion Sep 01, 2017

https://your-instance.atlassian.net/admin/users might still allow full name to be set when creating:


Tha new Managed accounts are now under the domain name in the admin site. 

one you get the manage domain then there is the manage account that will allow you to change the username (Name) of the user

This is what worked for me, since (as you might have noticed) Atlassian moved to a new IAM system. Let the user log in to https://id.atlassian.com/ 

Change the full name to your desire.


Then wait for eventual consistency. It took a few minutes for the update to percolate.


this works fine.

the browser / dailog Workaround doens't work

same for me.

Thanks @Dann Martens1


This worked for me too, thanks.

Do this at your own peril...

Atlassian are enforcing this restriction only client-side.  Using your browsers developer tools, you can remove the disabled attribute from the input field.

You can now edit the Full Name and successfully save it.

This seemed to do it. I originally had my initials as Full Name in Atlassian account, and real full name in Cloud account. When they merged the accounts, they changed the initials to both accounts, which my cowrkers did not appreciate. So I tried to change the Full Name for the Atlassian account, which never (2-3 weeks) relayed to the Cloud side. This saved my day smile

The User them self can update it in there profile settings --> Atlassian account. As an Admin you can do it with logging in as the user, but you might need to change their password.

As administrator I REALLY need to be able to control the display name for new users.   Some of our users are external - we identify them by adding the client name to the back of the display name


WHY DID THIS CHANGE - it was perfectly fine the old way

this is very disappointing / not at all user friendly / obvious

We got the same problem. Some long time ago created accounts are in different naming convention, and i have no option to normialize that. I don't want to deletecreate new!!

To change the full name, you need to be logged in as that user.  Once logged in:

1. Click on the user icon and select 'Profile'.



2. On the profile page, click 'Edit Profile'Step2.png

3. Next to the full name field, select the link for 'Manage in Atlassian Account.'Step3.png

On the next form you can edit the full name for the current user.  Enter the name, Save it, and it may take a few minutes for the change to propagate through the system.  A browser refresh may also help.

0 vote

Assuming you mean user accounts, you should be able to rename a user in the user management section (which isn't really in JIRA technically)

unfortunately, still not possible.

Until now still cannot change. The "Full name" textbox just disabled and cannot edit.

Why make the update profile so hard for us?

Pls advise ASAP. Thanks.

Need to edit "Full Name" field

You can change it on the Atlassian Account management.

When viewing the profile on JIRA, there's this small text:

"Update these details through your Atlassian Account."

I cannot change the Full name in the admin section or logging in as the user...when I log in as the user, the system prompts me to change MY full name on my account.



Editing active users is only partly possible.

AFAIK you could set the user as inactive, log in as admin, edit the now inactive user from the JIRA Admin UserBrowser, change the Full Name, and re-activate the user. 

I tried what you proposed, but it didn't work: even when the user was deactivated, the "Full name" field was still disabled.

Same issue here.  Unable to do anything on the Administrator side, but the user is unable to edit it themselves in Atlassian Profile.  I'm wondering if this is a problem with Internet Explorer, which is unfortuantely the enforced browser in many organisations?  I can do it in Chrome.

Great tip - worked a treat.

Signing on as a user is not an acceptable response.   First of all I would consider this to be a huge security breach especially if I change data that the user technically should "own".   The sign on option is nice to check what the user is seeing versus what I might see as admin but I would never change data on what is effectively their view of life.   

Applications should have names that are for display only - i.e. stand independent from any other application security.   

Emails / sign on user ids can be totally separate entries that remain uneditable.  

Display names are exactly what they sound like - they appear on reports / screens only and they can be managed by the user OR by the application administrator

None of the proposed solutions worked for me. 

@atlassian when are you going to fix this?

Sam Hall Community Champion Sep 01, 2017

I think the workaround / hack suggested by Jakob is out of date now (or at least doesn't work permanently).

Getting the user to change themselves (along the lines suggested by Joe Lehn) should work though, but I guess that is not what you are after.

For what it is worth, there is a suggestion on Atlassian's public issue tracker about this: https://jira.atlassian.com/browse/ID-6415

Atlassian have responded on comments of that (for example on 11 Jul 2017). That's possibly the best one to watch/vote/comment to look out for updates.

Hopefully someone from Atlassian will come on here and comment.

Thanks,... #stillfrustratedbutnottheendoftheworld

I tried the Browser Tools method and my cloud instance seemed to silently ignore the changed input. I think Atl. must have fixed the server-side code since the field workaround was, in essence, a security leak.

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