A workaround is to use the browser's developer tools. In Chrome:
Well.. so I wanted to to and audit and change full name of couple of employees because in full name "login" was put.
Now i can;t do that as i would mean i have to delete their accounts and create new ones- this would destroy everything for that user
So why we can;t do that?
This is what worked for me, since (as you might have noticed) Atlassian moved to a new IAM system. Let the user log in to https://id.atlassian.com/
Change the full name to your desire.
Then wait for eventual consistency. It took a few minutes for the update to percolate.
This seemed to do it. I originally had my initials as Full Name in Atlassian account, and real full name in Cloud account. When they merged the accounts, they changed the initials to both accounts, which my cowrkers did not appreciate. So I tried to change the Full Name for the Atlassian account, which never (2-3 weeks) relayed to the Cloud side. This saved my day
As administrator I REALLY need to be able to control the display name for new users. Some of our users are external - we identify them by adding the client name to the back of the display name
WHY DID THIS CHANGE - it was perfectly fine the old way
this is very disappointing / not at all user friendly / obvious
To change the full name, you need to be logged in as that user. Once logged in:
1. Click on the user icon and select 'Profile'.
2. On the profile page, click 'Edit Profile'
3. Next to the full name field, select the link for 'Manage in Atlassian Account.'
On the next form you can edit the full name for the current user. Enter the name, Save it, and it may take a few minutes for the change to propagate through the system. A browser refresh may also help.
Same issue here. Unable to do anything on the Administrator side, but the user is unable to edit it themselves in Atlassian Profile. I'm wondering if this is a problem with Internet Explorer, which is unfortuantely the enforced browser in many organisations? I can do it in Chrome.
Signing on as a user is not an acceptable response. First of all I would consider this to be a huge security breach especially if I change data that the user technically should "own". The sign on option is nice to check what the user is seeing versus what I might see as admin but I would never change data on what is effectively their view of life.
Applications should have names that are for display only - i.e. stand independent from any other application security.
Emails / sign on user ids can be totally separate entries that remain uneditable.
Display names are exactly what they sound like - they appear on reports / screens only and they can be managed by the user OR by the application administrator
I think the workaround / hack suggested by Jakob is out of date now (or at least doesn't work permanently).
Getting the user to change themselves (along the lines suggested by Joe Lehn) should work though, but I guess that is not what you are after.
For what it is worth, there is a suggestion on Atlassian's public issue tracker about this: https://jira.atlassian.com/browse/ID-6415
Atlassian have responded on comments of that (for example on 11 Jul 2017). That's possibly the best one to watch/vote/comment to look out for updates.
Hopefully someone from Atlassian will come on here and comment.
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