Request without needing to create an account

Jade Bourdages February 22, 2024

Hi everyone, I've read documentation and ask IT support, but no luck. 

Is there a way that the customers do not need to create an account in order to send a request ?

What we want to do : 

  • person fill out a form online
  • after submitting, it creates a Jira Issue for our team 
  • person receive a confirmation email that we're on it

It seems JSM only do customers with login accounts. If that's the case, is there another way ? I've checked the Issue collector but it seems not possible to translate the feedback tool. 

Thank you

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Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2024

Hi @Jade Bourdages,

Welcome to Atlassian Community!

In order to use the portal customers have to sign up for an account before they can submit a request. There is an option to allow anyone to create requests via email without an account but it will create a JSM only account automatically for them. 

Jade Bourdages February 22, 2024

Thank you Mikael!

Okay, that's what I thought. So it's not possible with JSM to let people create a ticket without needing an account at some point. 

Do you know if there's another way? or we would need to use an addon instead... 

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2024

I don't know if for example Refined or Scroll Viewport allows you to bypass the account sign-up, and I don't know if there are any other apps that would allow it. The only thing that comes to mind is the issue collector, but it looks like that doesn't work for you.

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2024

But since you want to send an email back to the customer they have to have either a JSM only account or non-managed account for that to work, unless their email address is in the description and you send the notification via automation. But if you want the customer to interact on the request after the initial submit they have to have an account.

Jade Bourdages February 22, 2024

Thank you Mikael, much appreciated ! I'm looking into a connection with MS Form and Jira, so it creates issue and we can send automated email afterwards without any account creation. 

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