Create a mask for status

Hi,

I have a very complex workflow with a lot of steps of transitions. The ideia is the customer only sees the status "in attendance" all over the resolution until the service desk really needs something that involves the customer interaction or when the issue is resolved, canceled, or closed. There's a way by default that I can do that or do I need some automation?

I'll appreciate your help.

Best Regards,

Juliana

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

3 votes

Answer accepted

Hi @Juliana Saucedo ,

Welcome to the Atlassian Community!

In JSM you can easily set up statuses visible for customers, here is a great example with screenshots: https://community.atlassian.com/t5/Jira-questions/Setting-workflow-Statuses-visible-to-customer/qaq-p/1819471

Also check the notification scheme to make sure that only correct notifications are sent to customers.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Product Admin

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Create a mask for status

1 answer

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

PERMISSIONS LEVEL

TAGS

Atlassian Community Events