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Copy JSM Issue with Forms

Michael
Michael
Contributor
May 27, 2023

Is it possible to use Jira automation to copy a Jira Service Management issue with forms to another service desk? I'm looking to do this when the issue transitions to a specific status using jira automation 

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Alex Koxaras -Relational-
Alex Koxaras -Relational-
Community Champion
May 27, 2023

Hi @Michael 

Just to clarify, you want to copy an issue which contains a form, to a other JSM project, or the same?

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Michael
Michael
Contributor
May 27, 2023

@Alex Koxaras -Relational- yes copy an issue that contains a form to another jsm project 

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Alex Koxaras -Relational-
Alex Koxaras -Relational-
Community Champion
May 28, 2023

@Michael unfortunately forms fields can't be copied to another project (you can copy a form but not its fields values from an issue). As described in this post https://community.atlassian.com/t5/Jira-Service-Management/Clone-a-ticket-and-form-to-another-project/qaq-p/2309180 a solution could be to attach the form as a pdf and then copy the pdf to the new issue. 

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Michael
Michael
Contributor
May 29, 2023

@Alex Koxaras -Relational- thanks for the update , I will use the attachment option with clone automation function 

 

Thanks for you help 

Michael

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