Cannot add domain. CNAME check fails

[Hazar Ilhan]

I've made sure to add all the DNS records to our cloudflare.

TXT records are verified fine, but CNAME records still fail. The thing is, the CNAME checks I make from other tools do not fail.

When I check the record from here

https://mxtoolbox.com/SuperTool.aspx?action=cname

or do a `dig atlassian-<id>.domainkey.<ourdomain> CNAME`

I receive proper

atlassian-<id>.dkim.atlassian.net

answer.

But Atlassian cant seem to verify it? Please advise

[Hazar Ilhan · Accepted solution]

Following the advise on another thread (https://community.atlassian.com/t5/Jira-Service-Management/added-DKIM-on-my-CNAME-domain-but-still-won-t-be-able-to-switch/qaq-p/1521592) I added the following to my DNS registrar:

CNAME s1._domainkey.<ourdomain>  s1._domainkey.atlassian.net

CNAME s2._domainkey.<ourdomain>  s2._domainkey.atlassian.net

After that, check DNS records button started to fail for all records including TXT ones as well. But I was getting a pass from https://domain-check.atlassian.com/ that showed everything was alright.

Anyways, after 5 hours, my domain is active right now. I don't know what changed. I had atlassian continuously re-check, and just found it is done after I gave up :) Marking this as resolved.