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Are there any integrations for Service Desk to Amazon Connect?

Amazon Connect is a cloud-based call center host on AWS infrastructure. Are there any integrations with Connect and Service Desk? I know we can use lambdas and webhooks to make the two systems talk, but I wanted to lean on something that already existed before I recreated the wheel.

5 answers

@Dustin Holden  have you found any solution.

Or #atlassian people bothers about this feature ??

Would also love to see this!

Integration with Amazon Connect would be a GREAT feature.

Did you ever figure it out?

Hello @Dustin Holden  I would suggest you take a look to opsgenie integrations with AWS. I don't know much about AWS but I know that there are many things available

If any of those are the ones you are looking for, you can certainly connect opsgenie to JSD to finish the integration

Opsgenie looks to work as an up-time and systems monitoring/notification system. We are looking for something that works with AWS's call center software (Connect) and Service Desk.

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