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Are there any integrations for Service Desk to Amazon Connect?

Amazon Connect is a cloud-based call center host on AWS infrastructure. Are there any integrations with Connect and Service Desk? I know we can use lambdas and webhooks to make the two systems talk, but I wanted to lean on something that already existed before I recreated the wheel.

5 answers

@Dustin Holden  have you found any solution.

Or #atlassian people bothers about this feature ??

Would also love to see this!

Integration with Amazon Connect would be a GREAT feature.

Did you ever figure it out?

Hello @Dustin Holden  I would suggest you take a look to opsgenie integrations with AWS. I don't know much about AWS but I know that there are many things available

https://www.atlassian.com/software/opsgenie/aws

If any of those are the ones you are looking for, you can certainly connect opsgenie to JSD to finish the integration

Opsgenie looks to work as an up-time and systems monitoring/notification system. We are looking for something that works with AWS's call center software (Connect) and Service Desk.

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