Amazon Connect is a cloud-based call center host on AWS infrastructure. Are there any integrations with Connect and Service Desk? I know we can use lambdas and webhooks to make the two systems talk, but I wanted to lean on something that already existed before I recreated the wheel.
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I also would love to see JSD and Amazon Connect integrate.
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Yes, we have built an integration to Jira SM from Amazon Connect and Amazon Lex :-) Devoteam UK
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Hello @Dustin Holden I would suggest you take a look to opsgenie integrations with AWS. I don't know much about AWS but I know that there are many things available
https://www.atlassian.com/software/opsgenie/aws
If any of those are the ones you are looking for, you can certainly connect opsgenie to JSD to finish the integration
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Opsgenie looks to work as an up-time and systems monitoring/notification system. We are looking for something that works with AWS's call center software (Connect) and Service Desk.
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We're beginning to look into Connect as well and we hope to rely heavily on our Atlassian products for a new solution we're standing up. This is directly in line with what we're investigating as well. Sharing in hopes of adding to the case for an answer or guidance.
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