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Are there any integrations for Service Desk to Amazon Connect?

Amazon Connect is a cloud-based call center host on AWS infrastructure. Are there any integrations with Connect and Service Desk? I know we can use lambdas and webhooks to make the two systems talk, but I wanted to lean on something that already existed before I recreated the wheel.

7 answers

@Dustin Holden  have you found any solution.

Or #atlassian people bothers about this feature ??

Would also love to see this!

Did you ever figure it out?

I also would love to see JSD and Amazon Connect integrate.

0 votes

Yes, we have built an integration to Jira SM from Amazon Connect and Amazon Lex :-) Devoteam UK

Integration with Amazon Connect would be a GREAT feature.

Hello @Dustin Holden  I would suggest you take a look to opsgenie integrations with AWS. I don't know much about AWS but I know that there are many things available

https://www.atlassian.com/software/opsgenie/aws

If any of those are the ones you are looking for, you can certainly connect opsgenie to JSD to finish the integration

Opsgenie looks to work as an up-time and systems monitoring/notification system. We are looking for something that works with AWS's call center software (Connect) and Service Desk.

Like # people like this

We're beginning to look into Connect as well and we hope to rely heavily on our Atlassian products for a new solution we're standing up. This is directly in line with what we're investigating as well. Sharing in hopes of adding to the case for an answer or guidance.

Like Steffen Opel _Utoolity_ likes this

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