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Agent got married and has a name change.

Deleted user
July 20, 2023

I'm trying to figure out how to change their current account (jsmith@company.com) to their new name and email (jjones@company.com) without losing their historical issue submissions.  

For instance, if jjones@company.com had previously submitted 50 issues (completed now) under her old name, how do I relink them to her new name/account?

Thanks!

Jonathan

 

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Marcus Jones
Marcus Jones
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July 20, 2023

Hi Jonathan,

Is the user a managed user? If so you can navigate to the admin portal then directory>Managed Accounts. You can then select the user and edit both the name and/or email address for them. If it is not a managed account you will need to go with Dan's suggestion.

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Deleted user
July 20, 2023

It is managed - Thanks for pushing me in the right direction!! :)

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Dan Breyen
Dan Breyen
Community Champion
July 20, 2023

Hi Jonathan, I'm looking at User Management, under Atlassian Admin and if I find the Agent, and then click on 'Show Details', I can the click 'Suggest Changes' and request the user accept their email and/or name changes.  They should be able to login to their Atlassian account and change their info there.

Here's another community article I found regarding user profile changes: Suggest Changes 

Hope that helps.

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Deleted user
July 20, 2023

Thanks for the replies!!  It helped immensely! 

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