Services + Assets: One source of truth with two new purpose-built schemas

[Aditya Mani]

Hi @David Washburn @Adam Benfer @Christopher Linn 

the roll out has begun as of last week. We are monitoring the progress of the roll out closely to ensure that there are no hiccups or issues. We expect the roll out to completely end by Sept 15th. If you are looking for an earlier rollout, could you please create a support ticket and reference this comment/article in it? We can schedule you in for an earlier cohort

[Aditya Mani]

@Alan Skillings - you shouldn't have an issue with the Affected Service field for Change Management. It should continue working as-is. We will take care of it during our migration

[Rosimeire do Amaral Faria]

@Aditya Mani 

Will services count as billable objects?

[Paul Madison]

Still waiting for this to roll out to our Cloud instance.

[Michael Verdun Heath]

@Aditya Mani Looks like our migration stalled out - our services DB has been read-only most of the week. Im sure i read it should only take 8 hours (ish) on the legacy "services" page before it locked.  Either way i'm totally blocked whilst it's locked - logged PCS-3839940 where your AI robot noted that two identically named "Services" schemas might be causing you problems. Any help getting us unstuck would be hugely appreciated.

[Rune Rasmussen]

For those waiting for the rollout; Yesterday I made a support ticket (Jira Service Management Cloud) asking for it to be enabled for our site, and linked to this post. May have name dropped Aditya as well.

This morning it was enabled and active for us.