Discover the benefits of AI for customer service in a new webinar!

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Join us on April 15 to learn how to use AI within Atlassian's new Customer Service Management app! This webinar will be available live or on-demand - register to join us! 

Please note that the on-demand recording takes a minimum of 24 hours to process. While the recording is processing, the webinar registration page will redirect to the Community post. However, you will get an email as soon as the on-demand version is ready, so please keep an eye on your email!

AI is becoming a staple of modern customer service and implementing it thoughtfully is key to maximizing impact. This webinar is geared towards helping you intentionally and effectively use AI to deliver support that's faster, smarter, and tailored to every customer. If you're a support leader or manager exploring or expanding AI; an IT or operations pro working to link incident, change, and request processes with customer support; or a service desk admin or agent looking to streamline workflows and improve customer interactions, this session is for you!

Join us to learn:

• How AI can act as a true teammate to your support staff—taking on repetitive tasks, surfacing context, and freeing humans to focus on complex, high‑value conversations

• Ways to connect development, operations, and product teams so customers experience a seamless, end‑to‑end service journey

• Key tips on introducing AI into your support processes 

• How to shape your support practices around results: shorter resolution times, better deflection, and higher customer satisfaction

Have something specific you’d like us to cover? Drop your questions in the comments below—our experts will reply there and may highlight top questions during the live session. 

Register now!

[Bill Sheboy]

Hi @Mehul Parikh 

You have posted this same content in at least two locations. If a non-Atlassian person did this, the community managers would remind them to select one location and post there, and then delete the duplicated content.

Here are the locations:

https://community.atlassian.com/forums/Customer-Service-Management/AI-Webinar-Series-How-to-get-started-with-AI-for-customer/ba-p/3216049

https://community.atlassian.com/forums/Jira-Service-Management-articles/AI-Webinar-Series-How-to-get-started-with-AI-for-customer/ba-p/3216051

Kind regards,
Bill