Not able to login due to error "Malformed request"

[Didier Debbaut]

Hello,

I have a strange problem on my new iPad. I cannot log in via the JIRA app as I get this error "oops, you have made a malformed request" after user and password input. I can connect to the JIRA cloud via the browser on the same tablet but not via the app. Same problem on my previous iPad. On another iPad with another account, the app is working fine.

I reinstalled the app a couple of times, but nothing works.

How can I log in with my JIRA app on my iPad?

iOS: 16 and up to date like the app.

Thanks,

Didier.

[Didier Debbaut · Accepted solution]

Thanks for the reply.

The problem was, even more, simpler: on Safari, all the cookies are blocked, so this prevented to login.

Once the cookies are allowed for the default browser, I can login with the JIRA app.

Closed.

Didier.

[Ash Yadav]

Hi @Didier Debbaut 

This is possibly related to cache according to https://jira.atlassian.com/browse/ID-6249

Now since this is an app on iOS and reinstall didn't help I would check the following: 

Settings -> Passwords -> and find anything related to Atlassian or jira credentials and delete them. 

Apps are able to be removed from Apple devices but their data still lingers sometimes in form of cache.

I would also check Settings -> General -> iPad Storage -> <Jira App> and select "Delete App"

This is permanent and should help next time you reinstall. 

The issue likely migrated over to the new iPad if you transferred data from it during setup.

I would also try logging in on a different network to see if it might be IP related. 

Hope this helps.

Kind Regards,

Ash