JSM News & Discussions

Hi, I am wondering if anyone is using Jira SD for non-software/non-development service request tracking that are location-based. My use cases are as followings: someone called in and reporting a ...

M C started a discussion 1 1 April 13, 2020

I have a scenario when an Issue status is in specific status, I have to move from one status to other status by using IssueLinkCreatedEvent listener.

DVK started a discussion 0 1 April 11, 2020

Hi All,   I am brand new to JIRA Service desk and i am trying to create issue type of Service request with approvals and i want to know i can create issue with approvers using REST API.

AVITESH KESHARWANI started a discussion 0 4 April 8, 2020

I've created a dropdown field in my requests and I've put it at the queue I'm configuring right now. I wanted it to have the same behavior at the table as the 'status' column: when I click over the c...

Giovani Del Col started a discussion 0 2 March 30, 2020

Hello! In case I have a condition/validator in place for a workflow in Jira Service Desk and an Automation Rules that says otherwise - which mechanism of them two take precedence? Thanks, Birgit

bschmi started a discussion 0 2 March 29, 2020

How can I send an email to agents when the registration ticket?

Konrad Kowalczuk started a discussion 0 1 March 27, 2020

I was trying to do some testing for service desk but i dont even see service desk at all

Deleted user 0 1 March 25, 2020

All, We would like to implement Jira Servicedesk and to use it also to store the data for erxternal eneviroments. We are a company that services several customers how al has the own enviroment. Eac...

Raymond Groener started a discussion 0 3 March 25, 2020

Is it possible to configure Jira Service Desk Cloud to send outbound emails using an external email account via SMTP.  I see the configuration to retrieve email via IMAP for the Inbound channel,...

William English started a discussion 0 1 March 19, 2020

I had a Windows update and now cannot print nor open any of my documents.

Artis Johnson started a discussion 0 3 March 18, 2020

We'd like to start using Service desk to support our managed services clients. Each client company has multiple users. We are wondering if it makes sense to create one Service desk project per clien...

Fred Lumiere started a discussion 0 2 March 17, 2020

After creating a custom request type and setting SLAs for this type I'd like to assign incoming e-mails this request type. Unfortunately my custom type is not available in the selectable requests typ...

Michael Graupner started a discussion 0 3 March 16, 2020

Hello, I have created a custom status for my project, and now I wish to delete it. I realize I could repurpose it, but I'd rather just remove it from the project entirely. The documentation I find ...

Inge started a discussion 1 8 March 15, 2020

Hi, I'm hoping someone can help. We are using the feature which turns customer emails into support tickets by using the default email account. The problem with this though is that it will only accept...

Laurence Smith started a discussion 0 1 March 12, 2020

Dear all, I would like to know please how can I get the right guideline when I fill the estimation even if the sprint already started. Many thanks in advance for your help.   Hanan  

Hanan_IMLYHEN started a discussion 0 0 March 10, 2020

I have used my JIRA with site admin right but not full rights. Due to late billing payment now Jira shows suspended account alert. The Main admin of org has forgotten his email.  can I pay on h...

Ghazala Inayat started a discussion 0 3 March 8, 2020

Hi  I'm new to JIRA servicedesk and was tasked to create aging ticket report. I used Two Dimensional Filter Statistics (for the total number of tickets per component) and Filter Counts gadgets ...

JH started a discussion 1 4 March 6, 2020

So guys, I am new to this community, We are trying to figure how to solve the following problem. We want to have following required fileds. Field 1: System Field 2: Menu Field 3: Application &...

zalim786 started a discussion 0 1 March 6, 2020

I created a new Jira Service Desk and Confluence instance yesterday (free version to trial). I'm attempting to link the Knowledge base from a project within Jira Service Desk to the Confluence instan...

uwgb jirafree started a discussion 1 6 March 5, 2020

I've been working on this using jQuery but haven't been having much luck

Seras started a discussion 0 2 March 5, 2020

How do Versions help in Jira Service Desk?

Yamni R started a discussion 1 4 March 3, 2020

I would like to restrict a customer to only see their requests when they are logged into the Service Desk portal. Is there a way to not have the Any option for showing requests?

Tom Horton started a discussion 0 2 February 28, 2020

Hi Can we customize what fields appear on the Service Desk Request Screen? For example The assignee field doesn't appear on the screen. Can we make it appear? Where do we configure that? Can any...

Wendy Thorneloe started a discussion 1 1 February 28, 2020

Dear all, I was creating custom reports and using CSV option to extract the data. Since CSV is a purely text file, is there any feature or option to download the graphics showing in the reports? ...

Shpendi Rakipi started a discussion 1 3 February 28, 2020

We are looking to replace our existing outdated ticketing system and migrate to a local hosted JSD implementation.  We also want to implement an asset management system with network discovery an...

Bob Ash started a discussion 1 3 February 27, 2020