JSM News & Discussions
Created Oct 5, 2021, Last active Mar 15, 2026
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Hi, I'm having trouble exporting tickets under filters, can anyone advise when possible please. Regards Andy
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Hello - In Jira Service Desk, in the Requests section - can you customize the fields here. For example, Right now I have a drop down where the options are: - Create by anyone - Created by me...
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Hi everybody, I am using Jira Service Desk v. 4.0.0-REL-0033. I added to issue formular new field "security level", in overlap "fields", position - "security level" set all needed screens and not h...
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Hello! I need to configure Jira for one section in our company and I am little bit confused. Users in that section schould have access to all issues added by everyone from this section. My ...
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Is there a way of avoiding duplication of tickets in the service desk functionality and if so. Is there functionality to merge tickets instead of linking them? Can you limit or block information pro...
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Hi com, first of all, I'm not really into server administration. I've bought one to practice and gain knowledge. So, I wanted to install Jira Service Desk on my VPS (Ubuntu 18.04 LTS 64Bit)....
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After spending weeks looking at options for a ticketing solution, YouTube videos on different products for my small 400 employee company, I messaged support with my silly questions in excitemen...
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Hello, I have a couple of automation rules linked to an Elements connect field. The Elements connect field is a user name taken from our LDAP database and depends on the department in which the rep...
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Hello guys, please to meet you. Regards from Costa Rica.
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Here is the JSON I am using: { "serviceDeskId":"7", "requestTypeId":"127", "requestFieldValues":{ "customfie...
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Our 'customer' (in terms of Jira service desk) may be an internal employee who submits a ticket on behalf of a customer (our company's client). The internal employee that submitted the ticket may no...
Deleted user 1 7 July 2, 2020
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I can edit my Queues to filter out certain Status of the Requests but that only updates my Queues and not globally to the users. So my boss sees unfiltered Queues unless he changes them himself. We w...
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...etails : {"baseGroupId":{"fields":[{"id":"f37bb2e3-67f6-4dff-b8ef-a165b1146f6a","originId":"f37bb2e3-67f6-4dff-b8ef-a165b1146f6a","name":"Supplier Name","type":"text","required":true,"showLabel":true,"o...
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I am trying to remove the the user example@atlassian-demo.invalid but it keeps re-appearing. How Can I stop the demo user from sending example requests?
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I am trying to create a new user Request type form for my helpdesk. An end-user might request multiple users to be set up, in this case, we would ask them to attach an excel spreadsheet of all t...
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I would like to have the Description field have this format when a new issue is started. Can this be done? Need/Issue: Resolution/Solution:
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Good day! We would like to purchase a jira service desk, confluence and software license. I cannot understand what agents, clients and participants mean. Can anyone explain the difference to me? We h...
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I've tried changing my basic URL in system > basic url. I've also added an A record into my cPanel pointing my public IP to the URL I want. However, it doesn't seem to work. Can anybody advise on ...
Deleted user 1 1 June 15, 2020 -
Hi All, I want to schedule a script in Jira Service desk 3.16. Actually my requirement is, schedule a script in JIRA which will run on time mentioned time by the user while creating a ticket ...
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I dont have jira excel option under my Export button as im using Jira on a server instead of cloud. What can i do to if i want to download reports and charts into excel. Thanks
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Hi All, I am using Jira service desk 3.16 on the server with 8 CPU, 20 GB RAM and 5GB JVM heap size. We are having 27000+ users , 7 projects in the JIRA. Also it is a single node application...
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Hi everyone, I want to learn more about this program! Can u help me please? Regards, Vesa!
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I just set up my jira service desk. I tried creating a project as an administrator, however, it prompts me to say "Hmm... we couldn't create your project due to an unknown error. Try refreshing the p...
Deleted user 0 3 May 13, 2020 -
I have a question as im trying Jira ServiceDesk to see if we could use it for multiple usage. Knowledge Before the question * We are a company with different customers and different agreements (SLA...
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