We converted to Next-Gen for JSD and noticed one feature that we previously enjoyed is missing. It's not mission critical, but I am curious if it's on a Next-Gen roadmap to be delivered in the near future?
Auto-search on request form (see someone else's question about it here)
In classic JSD the feature allows us to target specific Request Forms with articles of a specific label. This refines the auto-search from Confluence to only include relevant articles we've targeted. Is this feature coming to Next-Gen any time soon? Or is there a workaround I'm missing?
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