JSM News & Discussions
Created Oct 5, 2021, Last active today
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Hi I need to provide citypulse.uberinternal.com access to an expert. Can someone please help me on how I can raise a request on Jira?
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We are facing an issue in JIRA Service Desk 4.2.3. When agent is moving the ticket from Project A(HR) to Project B(IPAG) then SLA is not calculated properly as per new request area[i.e. Custom Field...
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Can you sort the comments from most recent at the top to least recent at the bottom? The default appears to be least recent at the top and most recent at the bottom.
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As I am new to Atlassian products, I don't know if this is expected behaviour, but we have a customer that says he used to have a search bar in Customer Portal under the My Issues section that is no ...
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Hi, I am wondering if anyone is using Jira SD for non-software/non-development service request tracking that are location-based. My use cases are as followings: someone called in and reporting a ...
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I have a scenario when an Issue status is in specific status, I have to move from one status to other status by using IssueLinkCreatedEvent listener.
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Hi All, I am brand new to JIRA Service desk and i am trying to create issue type of Service request with approvals and i want to know i can create issue with approvers using REST API.
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I've created a dropdown field in my requests and I've put it at the queue I'm configuring right now. I wanted it to have the same behavior at the table as the 'status' column: when I click over the c...
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Hello! In case I have a condition/validator in place for a workflow in Jira Service Desk and an Automation Rules that says otherwise - which mechanism of them two take precedence? Thanks, Birgit
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How can I send an email to agents when the registration ticket?
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I was trying to do some testing for service desk but i dont even see service desk at all
Deleted user 0 1 March 25, 2020
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All, We would like to implement Jira Servicedesk and to use it also to store the data for erxternal eneviroments. We are a company that services several customers how al has the own enviroment. Eac...
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Is it possible to configure Jira Service Desk Cloud to send outbound emails using an external email account via SMTP. I see the configuration to retrieve email via IMAP for the Inbound channel,...
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I had a Windows update and now cannot print nor open any of my documents.
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We'd like to start using Service desk to support our managed services clients. Each client company has multiple users. We are wondering if it makes sense to create one Service desk project per clien...
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After creating a custom request type and setting SLAs for this type I'd like to assign incoming e-mails this request type. Unfortunately my custom type is not available in the selectable requests typ...
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Hello, I have created a custom status for my project, and now I wish to delete it. I realize I could repurpose it, but I'd rather just remove it from the project entirely. The documentation I find ...
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Hi, I'm hoping someone can help. We are using the feature which turns customer emails into support tickets by using the default email account. The problem with this though is that it will only accept...
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Dear all, I would like to know please how can I get the right guideline when I fill the estimation even if the sprint already started. Many thanks in advance for your help. Hanan
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I have used my JIRA with site admin right but not full rights. Due to late billing payment now Jira shows suspended account alert. The Main admin of org has forgotten his email. can I pay on h...
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Hi I'm new to JIRA servicedesk and was tasked to create aging ticket report. I used Two Dimensional Filter Statistics (for the total number of tickets per component) and Filter Counts gadgets ...
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So guys, I am new to this community, We are trying to figure how to solve the following problem. We want to have following required fileds. Field 1: System Field 2: Menu Field 3: Application &...
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I created a new Jira Service Desk and Confluence instance yesterday (free version to trial). I'm attempting to link the Knowledge base from a project within Jira Service Desk to the Confluence instan...
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I've been working on this using jQuery but haven't been having much luck
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How do Versions help in Jira Service Desk?
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