JSM News & Discussions
Created Oct 5, 2021, Last active today
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Hi all, In JIRA Service Desk is there a way to quickly filter comments entered into JIRA vs Emails that have been added as comments? I know both are comments but i'm wondering if there ...
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都是打发
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Can you open service desk issues to portal customers without using an agent license? I'd like my customers to see the same view and functionality that Atlassian provide for their customers. The voti...
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For those of us who administer Service Level Agreements (SLAs) in Jira Service Desk , the ability to associate a calendar with an SLA is critical to configuring the SLA. Out of the box, JSD comes wit...
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I am Site admin and I cannot see option to configure SMTP inside Outgoing Mail.
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For 2 days I received the oops on the Reporter of the ticket. Why?
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Dear All, I want to download the reports in the server path means I want to save the report in the server path every day. Actually my requirement is daily schedule a job in crontab to save the repo...
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Hi Everyone, I have problem on Project Settings > Katalon BDD it only displays the Katalon BDD App is not responding, wait or cancel ?. i wait more than an hour just to respond the ap...
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Hi I need to provide citypulse.uberinternal.com access to an expert. Can someone please help me on how I can raise a request on Jira?
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We are facing an issue in JIRA Service Desk 4.2.3. When agent is moving the ticket from Project A(HR) to Project B(IPAG) then SLA is not calculated properly as per new request area[i.e. Custom Field...
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Can you sort the comments from most recent at the top to least recent at the bottom? The default appears to be least recent at the top and most recent at the bottom.
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As I am new to Atlassian products, I don't know if this is expected behaviour, but we have a customer that says he used to have a search bar in Customer Portal under the My Issues section that is no ...
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Hi, I am wondering if anyone is using Jira SD for non-software/non-development service request tracking that are location-based. My use cases are as followings: someone called in and reporting a ...
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I have a scenario when an Issue status is in specific status, I have to move from one status to other status by using IssueLinkCreatedEvent listener.
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Hi All, I am brand new to JIRA Service desk and i am trying to create issue type of Service request with approvals and i want to know i can create issue with approvers using REST API.
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I've created a dropdown field in my requests and I've put it at the queue I'm configuring right now. I wanted it to have the same behavior at the table as the 'status' column: when I click over the c...
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Hello! In case I have a condition/validator in place for a workflow in Jira Service Desk and an Automation Rules that says otherwise - which mechanism of them two take precedence? Thanks, Birgit
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How can I send an email to agents when the registration ticket?
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I was trying to do some testing for service desk but i dont even see service desk at all
Deleted user 0 1 March 25, 2020
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All, We would like to implement Jira Servicedesk and to use it also to store the data for erxternal eneviroments. We are a company that services several customers how al has the own enviroment. Eac...
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Is it possible to configure Jira Service Desk Cloud to send outbound emails using an external email account via SMTP. I see the configuration to retrieve email via IMAP for the Inbound channel,...
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I had a Windows update and now cannot print nor open any of my documents.
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We'd like to start using Service desk to support our managed services clients. Each client company has multiple users. We are wondering if it makes sense to create one Service desk project per clien...
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After creating a custom request type and setting SLAs for this type I'd like to assign incoming e-mails this request type. Unfortunately my custom type is not available in the selectable requests typ...
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Hello, I have created a custom status for my project, and now I wish to delete it. I realize I could repurpose it, but I'd rather just remove it from the project entirely. The documentation I find ...
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