Hi all,
I've got a JSM project that creates tickets for incoming emails auto-forwarded from two different inboxes. I need a way to identify which inbox the tickets are coming from, but haven't been able to find any solutions and the only documentation I've been able to find is an unanswered question.
Any ideas apart from manual queue management?
TIA!
Another possible workaround is to have a "shadow" service project. Emails from address1 go to project1, and address2 go to project2. You then have automation that will copy or move the issue from project2 to project1.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get the most out of Jira Service Management
Solve customer problems efficiently and deliver outstanding service experiences.
Learning Path
Adopt ITSM practices to deliver exceptional service
Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.
Atlassian Certified Associate
Jira Service Management Agent Essentials certification
Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.