JSM News & Discussions
Created Oct 5, 2021, Last active today
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I've set up a workflow and now I need to change things around a little. It included two approvals and was working fine. But now that I'm going to edit it, I'm not seeing any way to change the destin...
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Hi folks, I am relatively new to Jira Service Management and I did get the HR Service Management template and set up Service Project specifically for onboarding new employees. I am really interested...
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An issue will have several insight objects linked to it. I've got the Insight Object field set up, and that works great. But I need my automation to update values on the Insight Objects when ...
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Hi all, I have been an admin now for 18 months and we have successfully seen the Domain issue resolved and DMARC settings so that you can bring your Atlassian Cloud Service Management into your own o...
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I added new Sub-Tasks types ( Sub-Bugs & Code Review) to our team-managed project but I can't be able to see them when creating an issue, what should I do to be able to see them & use them?&n...
Deleted user 5 2 April 10, 2022
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I've got a workflow that's pretty complicated and I'm not sure of the best way to handle it. The business process is - get a request for x number of devices - configure each device with informatio...
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I'm about to kick off a POC with JSM Cloud, specifically to try out the Insight CMDB capabilities. I was looking at a comparison matrix for Data Center vs Cloud and it appears that there are no 3rd p...
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I am the entire IT Data Analytics Department for a mid-sized software development corporation. We are using JSM in several key departments across the company. For me, I am gathering data requests and...
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Hello, JSM sends an email to the requester with the key ID in the email's subject line. How do I remove the key ID from the subject? Thanks! Joe
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OK, here's what I want to do: I want to be able to present users with user-friendly options to categorize their requests, and then have them map to our own Components field. I'm thinking the way to...
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I am new to Jira Service Management. Hoping to learn a lot here. I recently "spun it up" to manage IT tickets as part of managing our Internal IT team. Short story: The 1st person that...
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The Automation was triggered by an issue that breached the SLA. Its field Assignee was empty. Therefore the if condition was met and and an assignee allocated to the Assignee field. Afterwards the As...
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Hi there, I have done lots of JSM projects with server and cloud. From employee onboarding to classic ITSM processes. And also some special ones like complex recruiting processes for a...
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I marked all fields that I didn't add to the View Issue Screen of the Issue Type that is associated to my Request Type. I do not understand why they appear. The field Labels shows up in in the Reques...
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...licked on the "Already have an Atlassian account? Log in" link, that might have done what I wanted it to do. Is that true? Also, I don't want anyone with this link having the ability to just join my p...
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We have a few issue types that we only want to direct people somewhere else. For example, we have a separate portal for corporate cell phones. If someone wants to open a ticket requesting a new phone...
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I'm setting up JSM to manage our IT Help Desk tickets. I want to add a required field on the issue form that indicates what system the user is raising the ticket about. This will help me set up queu...
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The default options that come up in the Resolution field seem to be geared more toward software development than a help desk. I'm thinking I need to add a value like "No response from user" and mayb...
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Hello, We are kicking off our implementation of Jira Service Management. Any tips to a successful implementation? Any things to avoid or lessons learned you can share would be appreciated! Thank yo...
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Hello All, I would like to understand from all of you the key considerations while designing and implementing a full-blown ITSM implementation. What potential pitfalls should be considered; how to e...
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Good Morning, When i go into the Automation option in the morning, complete the work i need to do and then come out. I go back in later in the day and get a white screen - I have tried to clear the ...
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Good Morning Community, I’m wondering – I have a subscription set up to a filter which I have created but I want to be able to send to multiple reporters in the project and cannot seem to be able to...
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Hello everyone, New to Jira Service Management, but not new to Atlassian products. I'm trying to convince my company to migrate to Jira Service Management since we are currently in the market for a ...
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G’day Jira Service Management admins! I hope you are all doing well! Atlassian’s product marketing team is on a mission to better understand our customer’s onboarding experience with...
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Hello community!! I am Vero Rivas, I have been an Atlassian consultant for many years. For the last few years I have been using Jira Service Management. I hope to learn from all of you at JSM and ...
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