JSM News & Discussions
Created Oct 5, 2021, Last active Jul 18, 2025
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I marked all fields that I didn't add to the View Issue Screen of the Issue Type that is associated to my Request Type. I do not understand why they appear. The field Labels shows up in in the Reques...
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...licked on the "Already have an Atlassian account? Log in" link, that might have done what I wanted it to do. Is that true? Also, I don't want anyone with this link having the ability to just join my p...
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We have a few issue types that we only want to direct people somewhere else. For example, we have a separate portal for corporate cell phones. If someone wants to open a ticket requesting a new phone...
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I'm setting up JSM to manage our IT Help Desk tickets. I want to add a required field on the issue form that indicates what system the user is raising the ticket about. This will help me set up queu...
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The default options that come up in the Resolution field seem to be geared more toward software development than a help desk. I'm thinking I need to add a value like "No response from user" and mayb...
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Hello, We are kicking off our implementation of Jira Service Management. Any tips to a successful implementation? Any things to avoid or lessons learned you can share would be appreciated! Thank yo...
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Hello All, I would like to understand from all of you the key considerations while designing and implementing a full-blown ITSM implementation. What potential pitfalls should be considered; how to e...
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Good Morning, When i go into the Automation option in the morning, complete the work i need to do and then come out. I go back in later in the day and get a white screen - I have tried to clear the ...
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Good Morning Community, I’m wondering – I have a subscription set up to a filter which I have created but I want to be able to send to multiple reporters in the project and cannot seem to be able to...
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Hello everyone, New to Jira Service Management, but not new to Atlassian products. I'm trying to convince my company to migrate to Jira Service Management since we are currently in the market for a ...
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G’day Jira Service Management admins! I hope you are all doing well! Atlassian’s product marketing team is on a mission to better understand our customer’s onboarding experience with...
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Hello community!! I am Vero Rivas, I have been an Atlassian consultant for many years. For the last few years I have been using Jira Service Management. I hope to learn from all of you at JSM and ...
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Hi, can you provide me with the best practices for using the Due Date field. Specifically, if the Jira board is set up with work phases of "Development" "SQA Testing" "UAT Testing" "Done", shou...
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Hi Community !! I am Vishwas N M, Atlassian Certified Consultant !!. From Past 3+ years have been using Jira Service Management. Looking forward to learn from all of you on JSM. Also to serve ...
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Hi all! We’re looking for 15-20 volunteers to complete our newest training course, Get started with Jira Service Management, and provide feedback on the experience. The course is fully self-paced a...
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glad to use jira seems like multi tool to manage business . someone could maybe advice for an app in marketplace to manage assets like computers and license for IT workflow ? thank you very...
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Hello everyone, My company is new to Jira Service Management and we are trying to deploy it as a service desk platform for clients. We have had a difficult time to start as it was introduced to...
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Hi Everyone, I am new to Jira and looking forward to learning and utilizing this tool for my professional purposes. Is there any basic learnings available for the starters. Best Regards, Subhash
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Does anyone have links/articles on how to get started with JIRA?
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Hi All, I am new to Jira and looking forward to learning from you all.
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Hello fellow community leaders!! Myself Gaurav from India and am new to the group but have been using JSM for about a year now. Looking forward to engaging discussions as we explore the depths of...
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Hi, I'm new to Jira and looking forward to explore new things. Lets discuss the opportunities and future
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Hi All I am pretty new to Jira and looking forward to learning from you all. Thanks T
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I am new to Jira and looking forward to learning new things. I have only started using JIRA for about 4 months.
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Hey team, I am joining the the Atlassian group, really exited to be here with you guys, its been some weeks of new challenges, new mostly everything, Super happy to be here with like minded people.&n...
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