Email Notifications: Change management

[Iain Eyre]

What is the best way to set up to send a notification to a group when a change is completed. I have something in place however as we use the project for a service desk too it is also sending emails when people complete a ticket. Is there something I can do in the workflow which would get around this.

[John Funk]

Hi Iain,

Under the Customer Notifications section of Project Settings for JSM project, you will find the ability to toggle on and off the Request Resolved option. Disabling that will keep the system from sending a notification when the issue is resolved. Then they should only get the one you send through another manner. 

[Iain Eyre]

thanks

[Keith Jones]

Are you using different request types? You could have one called Change Request that has a different workflow with different notifications/automation associated just with that request type.