JSM News & Discussions
Created Oct 5, 2021, Last active Sep 5, 2025
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Hello Community , We’re excited to let you know about a few new features that will make setting up and customizing your team’s company-managed project in Jira Service Management much quicke...
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If you're a member of the Kudos program, you may have already noticed the "Take my JSM Upvote" repeatable badge. This badge is mutually rewarding: you help recognize a member who is sharing useful ...
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Hi , guys. what steps do I need take to prevent my company email dumping exsternal mail into my service managment project. Obviousley i give ou my email, is there away to configure the system so it s...
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Hi, I'm @Tim Kopperud and I have worked with Jira and Confluence the last eight years, as a user and as a functional administrator. I started working with JSM in 2018 when the current versi...
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I am new to Jira Service Management
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I'm Hussein from Nigeria, I started using jira for almost 2 years now and I really love it, thanks for the privilege.
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"the task is we have jira and there is a issue created on that it is a manual test case. and we have automation test script written with selenium framework also for automation testing. our testing mo...
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I've been using JSM for quite a long time. I have more than six years of experience in Atlassian. I have seen how the Jira Service Desk evolved into JSM, becoming a core part of the ITSM world. I wo...
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Hello everyone, I am working on the JSM and Jira from long time and if you have any query or questions then let us know. Regards, Mahesh Shinde
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Has anyone experienced this before? It just started out now where changing status in the ticket has been popping up with the application blocked and specifically with Jira-posting as the application....
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I've been searching and reading and getting my head turned around with chicken-and-egg procedures with workflows and approvers. What's the basic steps to set this up? Setup approvers first, th...
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Hi beautiful Team! 😁 I'm Esteban Diaz and I've been working with Jira for about 7 years. And it feels great starting sharing my little experience and having the chance to learn o lot from you too....
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I am a newbie in Jira. The scenario is I have to give an access to a customer to create issue. I have done initial things but now I want to remove the options of affected hardware, conference ca...
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One of the things I love about JSM and building out solutions with it for clients is just how flexible and easy it is to iterate a grow a solution overtime. This can workout well for clients as the...
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To be honest, I'm no longer new to Jira Service Management, I'm just trying to figure out whether I'm supposed to write an article or start a discussion because for some odd reason I still don't seem...
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I am using Jira Server version 7.5.4 and following is my requirement. I want to restrict the users/customers to submit requests only between 8:00am and 4:30pm. I was trying to use this Workflow vali...
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Hi all, I've got a JSM project that creates tickets for incoming emails auto-forwarded from two different inboxes. I need a way to identify which inbox the tickets are coming from, but haven't been ...
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From Amsterdam to Munich, now to SITS 🛬 Erin Collins brings "Beyond IT: Empower excellent service for all teams" straight from Atlassian's European High Velocity Team Tour! On Tuesday 25th ...
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Hello everyone, My name is Marc and I'm a new joiner to the New to Jira Service Management group! I have been in the Atlassian realm for over 10 years now and have setup many Service Management pro...
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When it comes to Jira and Atlassian, people tend to think of Jira Software, which is designatedly built for software development teams But how about other departments such as IT, Sales, Mark...
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Hi All, I am working as a part of project management team. I am totally new to JSM. Happy to be a part of the community. Will get to learn a lot. Thanks.
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I'm creating an automation to send email notifications on threshold breaches and I want to display multiple custom fields in the email content. One of those custom fields is a cascading field named&...
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I am a solar energy professional with 32 years of experience in operations and projects, New to JIRA would be happy to take your support to master this software
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Hello, I like to use JSM. It is very friendly to define tickets / Issues, and to manage them with the team members. Definitely, it's a helpfulness tool to improve the backlog, and manage is...
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We are new Atlassian Marketplace partner so please pardon for any newbie questions. We see there are product groups and industry groups but was wondering if there are groups by functions e.g Group fo...
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