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how to get a Customer Experience Agent in front of a customer's eyeballs

DjD
DjD
March 31, 2026

How can I embed a Customer Experience agent in my own organisation's website. I don't see instructions under publishing the agent. I see reference in other documentation on agents to "installing" the agent but that doesn't seem to be anywhere in the UX for Customer Experiences.

 

Help!

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Marc -Devoteam-
Marc -Devoteam-
Community Champion
March 31, 2026

Hi @DjD 

Welcome to the community.

What documentation are you referring to?

I also don't know the term "Customer Experience agent".

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DjD
DjD
April 1, 2026

The "Customer Experience agent" is an agent created as part of Customer Experiences, properly called a customer service agent.

see. below 

CheA_-_Customer_Service.png

 

When I select 'Edit in Studio' I get the screen below, nowhere in this screen or any of the linked screens can i see an Install or Embed option. Also this agent does not appear when i go directly to Studio in the top Left Atlassian navigation. 

Studio.png

Like • Steffen Opel _Utoolity_ likes this
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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 29, 2026

Hi @DjD

Not sure if you've already discovered this, but you can follow instructions on how to get your Customer Service Agent in front of your Customers here: 

https://support.atlassian.com/customer-service-management/docs/embed-an-ai-powered-chat-widget-on-any-website/

This is part of your Channels configuration under your Customer Experience. 
Hope this helps!


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Marc -Devoteam-
Marc -Devoteam-
Community Champion
April 1, 2026

Hi @DjD 

Use the "Ask Rovo" button and select the agent you want to use.

https://support.atlassian.com/customer-service-management/docs/make-your-customer-service-agent-available-to-customers/ 

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