Hi, I want to export my users from Atlassian access but in my export i want to have the attributes like job title, department, based in Is there a possibility to export the users with this inf...

• Question
• atlassian-guard
• cloud

Hi, my business account has been deactivated from atlassian. From the admin page for the account in the user directory it is not possible to reactivate it and there is no explanation for why this ha...

• Question
• atlassian-guard
• cloud

Hello Community, I tried to create a Jira cloud instance and due to delays my account was deactivated, I tried to reach out to Admin.atlassian.com so i can enable it, but unfortunately i can't access...

• Question
• atlassian-guard
• cloud

My e-mail is sgalic00@fesb.hr  I have sent access request for Jira to admin on udemycourse.atlassian.net, but I didn't get any e-mail from 10 days ago. Can you help me please with these pr...

• Question
• atlassian-guard
• cloud
• jira-service-management-cloud
• jira-software-cloud

I'm planning on changing my IDP from Azure AD to Okta, should I create a second IDP or should I just edit the existing saml form with the new values to change providers? Additionally we are changing...

• Question
• cloud
• identity-manager

Hello,  My colleague who is the one that created the work environment and invited me to join cannot access her account anymore as it has been deactivated.  Can you please help to check ...

• Question
• account
• jira-service-management-cloud
• jira-software-cloud
• user-management

Hi everyone,  our customer has the issue, that he cannot see the ticket description of some tickets. The content does not load.  Anyone else facing this issue?  Many thank...

• Question
• atlassian-guard
• cloud
• customer
• issue
• jira-service-management-cloud
• +3 more tags...

Hey, We have recently enabled SSO and now would like to sync a group from Azure AD into Jira for customers only. If I enable provisioning in Azure AD for this 1 group, will it affect the Atlass...

• Question
• atlassian-guard
• cloud
• provisioning
• scim

Hi Jira Support, We have our Atlassian Jira already SSOed to our Jumpcloud AD. I would like to seek assistance on if it's possible to automate license and project assignment to end users once t...

• Question
• atlassian-guard
• cloud
• jumpcloud
• licence

Some context Atlassian customers have not been able to rename groups in cloud for a while now. If there’s a spelling mistake, change of team name, or anything that requires a change in a group...

• Article
• administration
• atlassian-guard
• cloud

Hello Team, Could you please help me with the list of responsibilities which Site and Org admins can do in Jira Cloud.   Regards, Tanu Ranjan Bharadwaj 

• Question
• atlassian-guard
• cloud

Hello everyone I have a plugin developed by me and it is installed in a jira with version 8.4 it works perfectly well but I have another container server on which I have just upgraded jira to versio...

• Question
• app
• cloud
• data-center
• jira

Hi @Angélica Luz , Same issue coming with my colleague, email id are 1- jaya.dubey@srmtechsol.com Can you please check this id. Thanks and appreciated 

• Question
• atlassian-guard
• cloud

For existing space unable to add permissions based on group

• Question
• atlassian-guard
• cloud

HI everyone,    I am an Org and Site Admin within Jira / Confluence and I want to revoke the org and site admin permission of another useraccount.  How can I do this?  &...

• Question
• atlassian-guard
• cloud

I have users with two different email  test.tester@***.au - Normal login through password test.tester@***.io - Atlassian Access I wanted to merge the external email (test.tester@***.com...

• Question
• cloud
• identity-manager
• jira-service-management-cloud
• jira-software-cloud

...onfiguration.  In the Identity provider Entity ID field, enter the IdP Entity ID from JumpCloud. In the Identity provider SSO URL field, enter the IDP URL from JumpCloud. In the Public x509 c...

• Question
• atlassian-guard
• cloud
• jumpcloud
• saml
• scim
• +1 more tag...

Intergrating keycloak with atlassian cloud using System for Cross-domain Identity Management(SCIM) is something that has been on my table for some good time and I would wish to execute now. Am not so...

• Question
• cloud
• identity-manager

Hi!   I'm currently working on deleting/deactivating users using API. business domain: sampletest.com sample scenario: email sample: name.last@sampletest.com created this sample user in po...

• Question
• atlassian-guard
• cloud

We have 16,000+ users in Atlassian Access, but only 3400~ in Atlassian Confluence.  I can make a list of the difference, to identify the ones that never use Confluence.  Is there a way to b...

• Question
• atlassian-guard
• cloud

Hi, since we can now claim selective accounts and not the entire domain (5k users) i tried to claim only our local affected users (400) to use them with jira, but i cannot proceed to use manag...

• Question
• atlassian-guard
• cloud
• identity-manager

I am not receiving the verification link to my email address. I have checked my spam folder but the link is nowhere to be found. Can someone help me resolve this issue?

• Question
• atlassian-guard
• cloud

Hi All! Before my org switched to SSO, I configured my Atlassian accout to use 2fa. Now that my org switched to SSO, logging in with the SSO works well, but I still receive Atlassian's 2fa reques...

• Question
• 2-factor-authentication
• atlassian-guard
• cloud
• sso

Hi, I have removed and re-added a user in Opsgenie, but the account still shows as FirstLast. However, the email address appears correct. Is there a bug, has it been cached or any other setting I h...

• Question
• data-center

Hi Atlassian is it possible to get some support regarding verification email is being bounced/ suppressed. I suspect the issue is: 550: 550 Invalid recipient ...@... (#5.1.1) As per this simi...

• Question
• atlassian-guard
• cloud