Tag: "new-to-jsm"

I would like to get all themes and initiatives under the themes together with the scheduled start and scheduled end from the portfolio for JIRA - public api I can see get service endpoints for p...

• Question
• new-to-jsm

It is strange that only myself in my team is experiencing this issue. I cannot scroll down/up in an issue i have opened. the scroll bar is missing the page doesnot react to the scroll-button of t...

• Question
• new-to-jsm

Today we can't see the login area and we are now at the setup page does anyone encounter this issue suddenly after you input and create users and creating everything, on the next day you are at the...

• Question
• new-to-jsm

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

• Jira Service Management
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• jira-service-desk
• jira-service-desk-cloud
• new-to-jsm

Hi Guys,   We've recently rolled out Jira service desk for our company, we've got all the projects setup, everything seems to be ready to go.   We've tested the tickets being created vi...

• Jira Service Management
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• app
• cloud
• jira-service-desk
• jira-service-desk-cloud
• new-to-jsm

Hi! Today we use JIRA for projects and ServiceDesk for IT Support. This is just internally in our business, so our "customers" are only internally. Certain business users have access to certain so...

• Jira Service Management
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• jira-service-desk
• jira-service-desk-server
• new-to-jsm
• server

I'm pretty new to using service desk and we don't get a huge number of help desk issues But any suggestions on ways to create alerts when issues are created with Highest priority to ensure we triage...

• Jira Service Management
• Question
• jira-service-desk
• new-to-jsm

Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope that...

• Jira Service Management
• Article
• faq
• jira-service-desk
• new-to-jsm

Hi there, Is there a way to: Put a background image to the customer portal?  Change colours around Make category links bigger For the JSD Server - customer portal?   Thanks

• Jira Service Management
• Question
• jira-service-desk
• new-to-jsm

Hi community, I just set up the Jira ServiceDesk and added an e-mail address to fetch tickets.  While this does work flawlessly, I wonder about how to reply to the users: If I change somethin...

• Jira Service Management
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• jira-service-desk
• new-to-jsm

Hi Sir, I already asked our admn to grant me the right (add me to the "service team")   But I don't have the same permission as other team members when I open a ticket, the information ...

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• cloud
• jira-service-desk
• jira-service-desk-cloud
• new-to-jsm

In a discussion thread about onboarding new users to JSD.  (Found here: A is for Activate: Share your top Jira Service Desk onboarding tips for new users!) We began to explore the ideas beyond j...

• Jira
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• jira
• jira-service-desk
• new-to-jsm

...bsp; Agents work on Jira Service Desk. They can communicate with both customers and collaborators through comments: public comments with customers, internal comments with collaborators.   C...

• Jira Service Management
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• collaboration
• customer
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• licence
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  New to Jira Service Desk? Need a gentle push to get underway? Then maybe you’ve stumbled into the right place. Jira Service Desk is an awesome application that can help you and your team be...

• Jira Service Management
• Article
• jira-service-desk
• new-to-jsm

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation from ...

• Jira Service Management
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• august-challenge
• jira-service-desk
• new-to-jsm

Hey community! I'm part of the Jira Service Desk marketing team here at Atlassian. We would love to talk to any business or team that moved to JSD for their IT needs. Let us know what the proce...

• Jira Service Management
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• jira-service-desk
• cloud
• jira
• jira-cloud
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I've reviewed the Glossary as well as the Using the Help Center article and I'm still unsure how the Help Center and Customer Portal are defined, and what their relationship is. My understandin...

• Jira Service Management
• Question
• jira-service-desk
• new-to-jsm

Hi Community! I'm part of the marketing team for Jira Service Desk! We're looking for companies using Jira Service Desk for innovative use cases such as HR, Legal, Finance, Marketing, etc.&nbsp...

• Jira Service Management
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• jira-service-desk
• jira
• new-to-jsm

I am setting up JIRA Service Desk to replace our ageing Kayako support portal. Looking at the opportunities I have a key question comes into my mind: How many JSD projects do I need and what are the ...

• Jira Service Management
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• jira-service-desk
• new-to-jsm

Hi Everyone, I have 2 separate JIRA Service Desk projects and I'm having trouble figuring out notifications. Right now in my first JIRA Service Desk project when a new issue is created and assigned...

• Jira Service Management
• Question
• jira-service-desk
• new-to-jsm

What are the best practices for setting up a Service Desk with multiple teams/groups? For example, there are 5 teams available to take ownership of one item; how is JSD best employed so that one tic...

• Jira
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• jira
• jira-service-desk
• new-to-jsm

I am a new user to JIRA and wondered if there is a clear explanation of the JIRA terminilogy somewhere? E.g. What is the difference between … · Project · Component · New Feature · Task...

• Jira
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• jira
• new-to-jsm