Tag: "jsm"

Hi All, We're starting to take advantage of automation wherever and whenever we can, and have built several automations based on webhooks sent from Jira Service Management. We are also attempting t...

• Atlassian Intelligence & Rovo
• Discussion
• automation
• jsm
• virtual-agent

Hello Everyone! Everything I have found so far indicates that I should probably talk to support about this, but I thought I would ask directly just in case someone knows the answer. My company is...

• Enterprise
• Question
• cloud
• confluence
• enterprise
• jira
• jsm
• +3 more tags...

...rticle and/or explain what can/cannot be done.  We use JSM to support escalations. We have 4 teams, and under each team has between 8-12 employees who work the cases (Assignees). When cases come i...

• Jira
• Question
• cloud
• jira
• jira-cloud
• jira-service-management
• jsm

ITS WORKING FINE NOW

• Atlassian Platform
• Question
• atlassian-platform
• confluence
• jira
• jsm

Hello! the status page is saying everything is up, but I cannot create tickets in Atlassian support, and our cloud instance is giving error when trying to check any issue. The error is the same as wh...

• Jira
• Question
• cloud
• jira
• jira-cloud
• jsm

...eeping Teams Aligned As part of the project, the department created a digital portal using Jira Service Management (JSM) to handle public requests. They set up two JSM help desks to manage i...

• App Central
• Article
• backbone
• issue-link
• issue-sync
• jira-service-desk
• jira-service-management
• +1 more tag...

...orresponding JSM Project from 5pm CST to 8am CST and weekends/holidays. That is all. No other on-call schedules or alerts or conditions or members of the Team. Is this possible? I am trying to figure this out b...

• Opsgenie
• Question
• jsm
• opsgenie
• slack

Hello Atlassian Community, I need to find a way to create automation(s) to copy over 2 fields from Issue A to Issue B, C, and D   Scenario Issue A is blocked by Issue B, C, and D Issue...

• Jira
• Question
• automation
• cloud
• jira
• jira-service-management
• jira-service-management-cloud
• +3 more tags...

Jira is a versatile tool for tracking all kinds of processes, whether it's software development, project management, service management, or any other type of work. Improving these processes is not a ...

• App Central
• Article
• agile
• analysis
• continuous-delivery
• jira
• jira-cloud
• +6 more tags...

...rray of services encompasses: 1) Cloud Administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM). 2) Customization and configuration of Jira Service D...

• Jobs & Careers
• Discussion
• cloud-migration
• confluence
• confluence-cloud
• jira
• jira-cloud
• +1 more tag...

Hi is there a way to balance JSM tickets if more than one people is set on at the same time as on-call for a team/group? I would like to be able to use opsgenie to establish an on-call team (more t...

• Opsgenie
• Question
• cloud
• jsm
• opsgenie
• opsgenie-cloud

We auto-add 15 minutes with an automation rule whenever an issue is created by a customer in our JSM. When opening the ticket you see this under Tempo logged hours total, but when running a report i...

• Apps & Integrations
• Question
• atlassian-marketplace
• cloud
• jsm
• new-to-jsm
• tempo
• +1 more tag...