Hi All, We're starting to take advantage of automation wherever and whenever we can, and have built several automations based on webhooks sent from Jira Service Management. We are also attempting t...
Hello Everyone! Everything I have found so far indicates that I should probably talk to support about this, but I thought I would ask directly just in case someone knows the answer. My company is...
...rticle and/or explain what can/cannot be done. We use JSM to support escalations. We have 4 teams, and under each team has between 8-12 employees who work the cases (Assignees). When cases come i...
ITS WORKING FINE NOW
Hello! the status page is saying everything is up, but I cannot create tickets in Atlassian support, and our cloud instance is giving error when trying to check any issue. The error is the same as wh...
...eeping Teams Aligned As part of the project, the department created a digital portal using Jira Service Management (JSM) to handle public requests. They set up two JSM help desks to manage i...
...orresponding JSM Project from 5pm CST to 8am CST and weekends/holidays. That is all. No other on-call schedules or alerts or conditions or members of the Team. Is this possible? I am trying to figure this out b...
Hello Atlassian Community, I need to find a way to create automation(s) to copy over 2 fields from Issue A to Issue B, C, and D Scenario Issue A is blocked by Issue B, C, and D Issue...
Jira is a versatile tool for tracking all kinds of processes, whether it's software development, project management, service management, or any other type of work. Improving these processes is not a ...
...rray of services encompasses: 1) Cloud Administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM). 2) Customization and configuration of Jira Service D...
Hi is there a way to balance JSM tickets if more than one people is set on at the same time as on-call for a team/group? I would like to be able to use opsgenie to establish an on-call team (more t...
We auto-add 15 minutes with an automation rule whenever an issue is created by a customer in our JSM. When opening the ticket you see this under Tempo logged hours total, but when running a report i...
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