We have configured Jira to open an issue automatically when a new mail is received to our support mail ID, but the sender is not getting the mail back when the issue is resolved or status changed
I imported new workflows to production and manually the new schemes. The workflow had a new status associated to it, which I believe is the reason why I'm running into issues. If I...
I change my sender account. Also change field from. When I send test mail I get corrent sender. But when Jira send it automatic (someone write comment) sender still old value but from new account. ...
Hi, I'm a bit confused with the installation of Service Desk onto my Jira application. My work's Jira application (7.6.2) has a 'Try It For Free' button on the bottom right of the Admin > Config...
Oracle is changing (or has changed) their Oracle JDK support structure. We need to buy Oracle JDK licenses (not just the support contract) from Oracle JDK 1.8 onwards. This is going to ma...
If you look at the jiraissue table in the Jira database there is a column called "resolution" which indicates the resolution status of an issue. Examples of the numerical values there are 10002...
The following error appears when creating and viewing any KANBAN project An error occurredHide… Please try refreshing the page, or contact your administrator / Atlassian Support if ...
After Uploading the File "jira-software-application-7.9.1.obr" I got the message "Jira Software is licensed but not currently installed." and a Message "An unexpected error occurred. Refer to the log...
Working with Jira Software Server issues or Jira Service Desk Server requests, often there is a situation when you need to provide small chunks of information as parts of a greater whole. T...
...pp’s configuration screen, we can set up every attribute separately to display on the user’s public profile and the hover dialogue. Here is the resulting view of such a setup: The c...
Issue Templates has proved itself as a tool that allows handling repetitive tasks painlessly. The app uses Scopes, or specified sets of fields, to define which fields are used in a specific acti...
...ira, we can display some information about our employees not only in their public profile or hover dialogue but also on the issue view and Customer Portal. It comes in handy when we want to p...
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