Send email to email address other than jira users

[travelshore]

We have configured Jira to open an issue automatically when a new mail is received to our support mail ID, but the sender is not getting the mail back when the issue is resolved or status changed

[Alexey Matveev]

Where is the sender added to the issue? If the sender becomes the reporter, then you should configure the project notification scheme to send a notification to the reporter, if status changed (generic event).