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I can not change sender mail address

cezarius
I'm New Here
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April 28, 2018

I change my sender account. Also change field from. When I send test mail I get corrent sender. But when Jira send it automatic (someone write comment) sender still old value but from new account.

Screenshot_1.png

 

Log from mail server:

When press test:

Service: SMTP, From: <noreply@yesprendimai.lt>, To: <info@cezarius.com>, Size: 727, Sender-Host: 127.0.0.1, User: noreply@yesprendimai.lt, Subject: [JIRA] Test Message From JIRA, Msg-Id: <2066399033.7.1524903800253@ns1>

 

When get automatic:

Service: SMTP, From: <info@yesprendimai.lt>, To: <info@cezarius.com>, Size: 25473, Sender-Host: 127.0.0.1, User: noreply@yesprendimai.lt, Subject: [JIRA] (TAKSI-753) kol neperskaito naujienu neduot paimt uzsakymo, Msg-Id: <JIRA.14803.1524901948000.6.1524902700082@Atlassian.JIRA>

 

 

3 answers

0 votes
Egidijus_Valiukonis
I'm New Here
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May 14, 2018

I don`t know how but now send mail from correct sender. 

0 votes
cezarius
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 30, 2018

Username is noreply@yesprendimai.lt

In mail server log you can see near User: XXXXX

Yes I try change to test@gmail.com ant any other but I always get mail from info@yesprendimai.lt

Here screen from database

Screenshot_1.png

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 30, 2018

Could you also share with us the rest of the configuration on that page?   Specifically I would want to see the username being used to login to the SMTP server. 

What version of Jira is this?

Have you tried to change the "From address" field, save this, and then immediately restart Jira?  

 

I suspect that there might be a cache in Jira that is not getting cleared.  However I have not yet found a bug on this.  If this is the case, then changing the value and restarting the application could help because there are a number of caches that will get cleared and rebuilt when the application starts up again.  

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