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Community resources
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Community resources
- Community
- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud"
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Necesito crear un scrip, que al avanzar un estado valide si la hora esta fuera de un rango, si es así que a actualice un campo personalizado llamado “fuera de horario”y lo modifique Si.
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Hello Community, We are thrilled to announce an enhancement to the web request step in the JSM Virtual Service Agent. You can now store the response of an API call in a variable and use it in subse...
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November 13th marked the inaugural meeting of the online Atlassian Community Chapter “ITSM/ESM Masters” and what a great first session - check out the chapter page here [1]. Our special guests shared...
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Hey everyone! After some exploration, I found a way to link asset objects to a specific customer so that they can only see assets assigned to them in the portal form—natively, without extra workar...
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JSM Assets is a good tool. JMWE is a great tool. Together, they are greater than the sum of their parts. Note: for the remainder, "automation" or "rule" or variants thereof all refer to JMWE. The p...
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Hello community! I'm a big fan of JSM + AI synergy - since day 1 LOL, that being AI Insights on Forge plus JSM which won us an honourable mention (#6) at Codegeist 2020. I'm a keen advocate...
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The hype around AI is real, but how are service teams actually using it to level up their work? 🤨 We just released our State of AI in Service Management Report 2024, and the results are in! Turns ...
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Hi everyone, I'm new here. Earlier this year, I transferred my company's IT support system to JSM. HR have now jumped in and other functions are queueing up to join the party. Looking forward to s...
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Hello Community members! For this JSM June, we are hosting an AMA (Ask Me Anything) between June 18th and June 27th to connect you directly with the Jira Service Management product team. This...
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Hi Team, We have got license for Zephyr Scale tool for which we want to extend access to our customers so that they can perform UAT with this tool itself. Please confirm the steps to share ...
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Hello Atlassian Community! I'm happy to announce that on May 28, 2024, we'll be hosting a public demo of the Issue Templates for Jira Cloud app! 🚀 During the demo, we'll showcase how Issue T...
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Hello Community, We're excited to share that we've recently launched new custom fields specifically designed for Jira Service Management. These fields are ideal for enhancing ITSM workflows and supp...
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Do we lack sufficient community leaders in the DFW area, or are the events simply challenging to locate? Does anyone else think that we need more events in Dallas? We ought to be focusing on Teams24 ...
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Hi team I'm trying to write a script on condition inside a scriptrunner post function for Jira Cloud that validates that the request type is the same as the name or ID entered. I researched this to...
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Supporting your clients or employees using JSM can be hectic, especially without proper tools. We're trying to change that through our Extension for JSM. Let us know what features are important fo...
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If you're looking to backup and restore attachments for assets (formerly insight) objects in the cloud or even for the data center, this article is a must-read. As you're aware, the application Insi...
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At Deviniti, we are not slowing down this year! If you're interested in streamlining your Portal request types or Jira screens and simplifying data entry, then we invite you to an exclusive on...
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If you've ever wondered about granting non-licensed customers more permissions on the Customer Portal, then this is for you! On March 14th, we're hosting a free online demo of the Actions for JSM ap...
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Hey, everyone 👋 We are Jaanga, a dedicated agency to optimize the Atlassian ecosystem with our suite of tools. In this article, let's explore 5 common challenges when it comes to invoicing withi...
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...reach disclosure rules add another layer of urgency to this issue. With the requirement for publicly owned companies in the U.S. to report significant cyber incidents within 96 hours, the pressure t...
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Hi Jira Enthusiasts! Today, I have exciting news to all of you - our Deviniti team has scheduled another (and not least) Product Tour where we will focus on ITSM products! 📆 Date: Jan...
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Hello everyone! We’re excited to announce a few new updates for Premium-tier customers: First up, the Team custom field is now available to use in Jira Software Cloud, Jira Work Management, and J...
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Question for y'all: Do you consider Jira to be a single product with different "flavors" of projects to support different types of teams, or a set of distinct products which share a common (for lack...
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In this article, I highlight different approaches for the approval process within Jira Service Management. The mentioned examples are more about internal customers. However, they could also work for ...
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I've been trying to test AI in Jira Service Management but I keep getting an error that says "We couldn't get a response, please try again". I've tried several different issues in different pro...
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