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- Community
- Tag: customers
Tag: "customers"
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Hi Adding users as a customer in the support project will create user as a Jira local account or is it connected to AD?
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ello Everyone, As a customer, I would like to access only the topics and portal that pertain to my account. While using the service portal, I've noticed that I can see other topics, but I cannot acc...
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Dear All, I have JSM project in which i added a customer under some organization. Customer account was running good but sometimes without any mistake from user, we got a window in which user see a m...
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On the "Customers" tab, I've already added some organization but also emails (without including them in an organization), however for the last ones I cannot delete them. Some have an a...
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...alled "Managed Firewall Services Request" and shared it with other customers. The notification button remains turned on initially, but after a few minutes, or whenever a JSM internal staff member or o...
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I'm looking for a way to display Azure AD attributes in JSM tickets that doesn't require an add-on. When we provision our users (internal customers) from Azure AD, there is quite a lot of i...
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Hello, I was wondering if Jira Service Management has an ability to simply accept email requests without the need for full portal/account creation. I ask as we have a department in our compan...
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Hello Community! I have a situation that has left me a little confused. My environment has a policy configured for my domain and therefore uses SAML, but for clients who only access the porta...
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...he logs (connectivity and audit) don't show any error. The customers' emails and recipients are configured in JSM and have already created tickets successfully via email requests. Is there any log / q...
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We are exploring our options. What is the best way to give all customers (internal users) access to view a Major Incident? i was thinking of using the participants field but it doesn't seem to give a...
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