My team and I are moving away from Manage Engine ServiceDesk Plus to JIRA ServiceDesk in the Cloud. I am excited to get started and to be a part of this great forum of information and knowledgeable people.
I plan to migrate many of our old systems best practices to our new one, but I would be open to any ideas on getting started. It's always good to hear some success stories for anyone who has gone through something similar. Even if there are some wise words. Anything is appreciated!