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can't login in trello android

Edited

Hi,

My trello app in android stopped sync and tried all the steps from https://help.trello.com/article/1079-troubleshooting-for-the-android-app 

but nothing worked. I uninstalled the application completely and reinstalled it.

Now, when I try to login with my google account , I get the same message:

"Cannot log you in

Looks like Trello is having some issues.

Please try again later"

 

If I try "Log in without SSO" option, after I fill in my gmail username, I get the same error.

Do you have any idea on how to fix it?

Thanks,

DM

LATER EDITS: I've uninstalled the app again, and now on google apps, it says that The device is not compatible with this version. My phone info: android version 4.4.2 on a Samsung GT-I9195. Has the backward compatibility been discarded?

7 answers

1 accepted

1 vote
Answer accepted

I received email from support. It is game over for old androids :(

 

Thanks for reaching out about this.

We’ve recently made some changes to our system where we are no longer supporting the Android version 4.4 (Kit Kat). 

Unfortunately, we messed up, and those changes no longer allow us to support the KitKat version of Trello. While it was an old unsupported version, we didn’t actually mean to break it in such an unceremonious way and we apologize. We tried to figure out a way to restore it, but we couldn’t do that without a decent amount of work and because it’s so old we’ve decided to just end support for that version. We are really sorry for the frustration this has caused. 

Please let us know if you have any other questions or concerns, and we’d be happy to help.

All the best

No no no no ... !!!

:(

 

That is too bad, really a bummer...

I have the same phone and Android OS as you do.  Your report gives me grave concerns.  Trello also will not work on my LG G3 phone.  See my thread here:

https://community.atlassian.com/t5/Trello-questions/no-data-connection-unable-to-sync-board-unable-to-sign-in/qaq-p/794709

If clearing the cache doesn't help, you may want to try logging out of the app and back in. To log out, first open the Trello app, tap the hamburger menu button in the upper left, and select "Settings" at the bottom of the navigation drawer. Once you've logged out, select “Log In” to sign in to Trello again.

0 votes
Alex Hero I'm New Here Sep 16, 2021

Hi, My trello app in android stopped sync and tried all the steps from https://help.trello.com/article/1079-troubleshooting-for-the-android-app but nothing worked. I uninstalled the application completely and reinstalled it. Now, when I try to login with my google account , I get the same message:

Also facing same issue,

I can't make it to log into my Trello from my Android App.

First I start the Trello App on Android, type in my email of my Atlassian Account.

The app opens a browser on the mobile with the URL

https://id.atlassian.com/login/authorize?continue=https%3A//id.atlassian.com/oidc/oauth/authorize?display%3DeyJkaXNwbGF5IjoibG9n and so on and so on

(I've saved the complete URL, if some of the Atlassian heroes would need it to debug)

It shows me a nearly blank page with the title "Atlassian Account" and the words "Please wait ..." (see below for a beautiful minimalistic screenshot)

Forever.
Every time I try it's the same.

Any hints gratefully appreciated.

Hi @Dan Olariu 

Welcome to the community!

You have to clear cache & data from the app then try to log in to your account!

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