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Smart links - not so smart?

I've noticed recently the addition of 'smart links' to Trello - however they are not very useful when linking to private things e.g. Slack or HubSpot.


Slack links just show 'Slack' and for HubSpot, it just shows 'Loading...' (it doesn't load, even after leaving it open for ~15 minutes)


Is there a way to switch this off? Or is there a fix in the pipeline to recognise when something is a private link and perhaps leave the whole link as is?






3 answers

2 accepted

Thanks, I've cross posted there now :) 

Like Amaya Rodrigo likes this
1 vote
Answer accepted
Laura Holton Community Leader May 12, 2021

Hi @Liz 👋

Welcome to the Community! There's been a few members raise issues around the smart links so you're not alone in this. I've taken a good look through Trello's available settings and it's documentation but unfortunately there is currently no way to disable this feature. 

If you have any other questions let me know 😃

All the best,


Thanks Laura! I did a search but couldn't find anything on this topic - does the feature have a different name?

Like Sarah Preston likes this
Laura Holton Community Leader May 12, 2021

The doesn't appear to be anything at present on this topic, I've checked the Trello blog, support documentation and their development roadmaps >>

It may be something worth raising with Trello Support directly as they could potentially look at making it an editable feature. You can raise a support ticket, upload screenshots, description etc here >>

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Laura Holton Community Leader May 12, 2021

Just checking in @Liz - if you've found the above helpful and would like to help others in the same situation find the right answers and/or solutions then you can opt to accept the answer above, making it easy to find for others 😃

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Thanks Laura! I tried to contact them just now, but their ticket system isn't working, what timing!

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I also need to switch off this feature.
In our work we need to see real links in cards!

Now the only way to publish links and see them - without http(s):// protokol.


but not:



Will write to support: to making it as an editable feature.

Thanks, appreciate your input

Like Amaya Rodrigo likes this

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