Account deletion - how to expedite?

nic.lee
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 21, 2025

I recently changed my Google/Gmail email to switch from one domain to another.

I want to align the login/account here on Atlassian, but because I had two accounts inadvertently created with both domains, how do I merge them into the single account where it has a Google connected account?

1) Account email is currently set to domain A.

2) I had tried to add the new email to Domain B, but that process is blocked by the existence of the separate account registered with Domain B.

3) Logged into the Domain B account and requested a deletion - scheduled for 5 Feb 2025.

> How can I expedite this deletion to release the Domain B email?

1 answer

0 votes
Rodolfo Moreira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 23, 2025

Hi nic.lee, Welcome to the Atlassian Community! I hope you’re enjoying Trello.

To expedite your account deletion, you can use a third email address to release it, and follow the steps outlined on our support page: Change Atlassian Account Email Addresses:

To fix the issue, follow the steps below:

  1. Login to the account associated to the desired email address and change its email address to another one (a third email address).
    1. The desired email address must be released from the existing Atlassian account so that it is available to be used on the original account.
    2. This other email address must be something accessible: either a personal account or an email alias
  2. You will receive an email from Atlassian in your mailbox.
    1. Conclude the email verification and update on this other email address - doing so will fully release the desired email address.
  3. Log back into the original Atlassian account and change its email address to the (now available) desired email address
  4. A verification email will be sent to the new email address; complete the verification step to complete the email update

I hope this helps.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events