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Trying to Link with JIRA

Good day,

I'm trying to link with a New-Gen Jira board so that I can be transparent with two separate teams and I just want to update any changes on their platform over to JIRA, but for some reason I can see only a few JIRA boards that has been created in Atlassian when I'm setting up the connection.

What could be the reason or what do I need to do to see all my JIRA boards?

Thank you. 

3 answers


If you're still looking for a solution, we've launched an app in the Atlassian Marketplace.

As the whole platform, the solution was developed for Admins, and Consultants - let's you cover plenty of edge cases, has great reporting (with logs).

Thanks to that app, you're able to integrate Jira projects with the boards, 1-way or 2-way, with attachments, comments, custom fields, statuses, and so on.

The app is available here (If you need DC/On-Prem version, it's available directly from us for now):, you can also read more about us here.

Or reach out to me directly :)

disclaimer: I'm the Co-Founder

Hey Barend,

were you able to figure this one out?

I am having the same issue and the integration on doesn’t show me my board. I tried to find help topics on but no luck.

let me know if you were able to resolve this.


Hi Saurabh,

I created a new-gen board on JIRA and according to I'm linked with the JIRA, but when creating a ticket in noting happens on the JIRA board.

Still looking on what could be the preventing this

Apparently doesn't support next-generation projects "yet"... i.e. rendering the integration basically useless for anyone using it with a project created in the last 2 years...

Yeah, I ended up creating Zapier automation to update my sales board on I'd be happy to share how I did it if anyone is interested.

Yes, can you share it? That would be really useful...

Hi @John Staunton,
There are 2 Zaps that I created (which I could've done in 1 Zap if I was a premium member using PATH)

Here is the link to my 1st Zap (This creates the Item) has such restrictive behavior hence I did some manipulation in my first Zap to Access to Item Id. (Check the last part on my 1st Zap and it'll make some sense). This Item Id that I am commenting on Jira gets added to a custom field on all my IssueTypes called " Item Id". I use this field in my second zap to update this MCOM Item.

Here is the link to my 2nd Zap (This updates the Item & Adds the comment on Jira)

Some useful links that can help you figuring out IDs on and Jira are IDs

Jira API for Ids:


Here's how the output of this API will look like 

If you have any questions please get back to me.
I hope this helps. Feel free to share this.

Fantastic, that's really really helpful. Hugely appreciated!



Like Saurabh Mankar likes this
0 votes
Jillian Amyot _Unito_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Feb 24, 2021

Hey @Barend Vermaak ! What fields are you trying to sync? It could be that the native integration isn't able to sync all the fields you'd like. You can use Unito, the company I work for, as they sync + Jira together! Attached is a photo of the difference between their native integration as ours. Here, is more information on it. Hope this helps :)'s Jira Integration.png

Hi Jilian,

I'm using the integration feature within and I want to us it one-way (if something happens in it updates/create a ticket on one specific JIRA board), but when I get to the point of setting up where I select which board in JIRA I want o sync to I can only see a couple of my "already created" boards in JIRA. The one I want to sync to is a "new-gen" board.


I'm thinking there is "permission" or something I need to enable maybe to see this board when setting up 

Jillian Amyot _Unito_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Mar 03, 2021

Hmm, if you're using's native integration, I would ask this question in their community to see if someone there can help, since it sounds like it might be on their side!

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