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Trying to Link with JIRA

Good day,

I'm trying to link with a New-Gen Jira board so that I can be transparent with two separate teams and I just want to update any changes on their platform over to JIRA, but for some reason I can see only a few JIRA boards that has been created in Atlassian when I'm setting up the connection.

What could be the reason or what do I need to do to see all my JIRA boards?

Thank you. 

2 answers

Hey @Barend Vermaak ! What fields are you trying to sync? It could be that the native integration isn't able to sync all the fields you'd like. You can use Unito, the company I work for, as they sync + Jira together! Attached is a photo of the difference between their native integration as ours. Here, is more information on it. Hope this helps :)'s Jira Integration.png

Hi Jilian,

I'm using the integration feature within and I want to us it one-way (if something happens in it updates/create a ticket on one specific JIRA board), but when I get to the point of setting up where I select which board in JIRA I want o sync to I can only see a couple of my "already created" boards in JIRA. The one I want to sync to is a "new-gen" board.


I'm thinking there is "permission" or something I need to enable maybe to see this board when setting up 

Hmm, if you're using's native integration, I would ask this question in their community to see if someone there can help, since it sounds like it might be on their side!

Hey Barend,

were you able to figure this one out?

I am having the same issue and the integration on doesn’t show me my board. I tried to find help topics on but no luck.

let me know if you were able to resolve this.


Hi Saurabh,

I created a new-gen board on JIRA and according to I'm linked with the JIRA, but when creating a ticket in noting happens on the JIRA board.

Still looking on what could be the preventing this

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