I'm a product manager for the roadmap experience in Jira Software and I'd love to help you out here.
Could you first verify if you have chosen a scrum project? If so, your issues won't show up on your board until you start your sprint.
If this is still a problem, please share some screenshots so I can help you out!
Atlassian Product Manager
Hi! My name is Eoin and I'm a product manager working on Team-managed projects in Jira Software Cloud. We're continuously improving and updating Jira Software and feedback from our customers is ...
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