JEMH can do a lot with incoming email and has several mechanisms for doing useful things with the content. The Regexp Field Processor can match something like an error code to an existing issue custom field, routing identical coded emails to a common (unresolved) issue, in this way 'routing' email and keeping related email content together.
If you have a specific Test Case, I'd be intereted in seeing how JEMH could work (or not!)
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