I am using the mail handler service of JIRA for creating ticket via email which works fine however every time it reads the emails it creating a new ticket but not adding comment to the ticket. How is it possible to add the email as comment to the old ticket. below are few details: Mail Handler: create anew issue or add a comment to an existing issue.

child issues not visible on agile sprint board

Let me discuss the prob with u.

I faced this prob in the regular standup I take on JIRA .

Suppose I have a parent user story A, it has two child issues B and C.

A is assigned to ram.

Now ram has assigned B to Shyam and C to Ghanshyam.

Now when I click on the Shyam icon to see all the tickets, B is not visible (as B is a child issue ).

This becomes really cumbersome for everyone during the standup

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Answer accepted

Hi Neeta,

You need the issue key in the subject line for JIRA to know it's a comment to an existing issue.

So for you it should have been something like this :

Subject : (OOOOIL1234-2) Test Ticket

Body : your comment.

Best regards,

Peter

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Got it! Thank you :)

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