How to use email templates with new automation send mail

[Bruce_Talbot]

Hi,

With the change from legacy automation to the new automation I cant see how to use  an email template to send an email. We set these up to ensure consistent formatting of all emails and just enter the content in the automation.

When using the legacy automation the email template set up in Customer notifications is used (this includes content and CSS formatting. However when I set up a new automation to send an email this template isn't used.

Instead the emails seem to get some mime formatting surrounding the email content and html tags (eg <br />) included in the email. I have set the emails to send as HTML and enabled convert line breaks to HTML line breaks.

Is a template maintained somewhere else or am I missing something to use the template?

[Petar Petrov (Appfire)]

Hi Vickey,

As you have already discovered, using JIRA's project importer requires that all necessary configuration is already in place on the target instance and moving the configuration is a manual and cumbersome process, often causing pain and grief.

To help administrators solve this problem we've built Configuration Manager for JIRA - an add-on which allows users to move the configuration for a specific project or the whole system to another instance and then use JIRA's project import tool to import the issues. Check out the Move Projects use case in our documentation. If you need more information don't hesitate to drop us an email at support@botronsoft.com.