Manually sort next-gen jsd tickets on classic Kanban board does not work

[Sebastian Jopen]

We use a kanban board mixed  both service desk and jira software tickets, classic and next gen. With next gen projects I am not able anymore to sort them on the kan ban board. Does anybody has the same problem?

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

Do you have the " Manage Group Filter Subscriptions " global permission?

[Severin Wanzenried]

Thanks, this was the link I've needed. 

[Jobin Kuruvilla [Adaptavist]]

Yes, you can. You will need to be a member of the groups before you can subscribe to them.

[Severin Wanzenried]

Clipboard01.png

Thanks for your answer. Unfortunately I can't find the field where to configure that. The subscription in the background of the screenshot is from an earlier version of JIRA (5.xx), but now in JIRA software 7.xx I don't find the way neither to create a new subscription that applies to a group of users nor to edit the subscribed field of existing subscriptions. Could you give me a hand, please?

p.s.: I am member of the subscribed group

[Jobin Kuruvilla [Adaptavist]]

Is the filter shared with the group? Or is it visible only to you now?

[Severin Wanzenried]

It is shared with anyone. But according to me the subscription screen doesn't change if I take a published or a private (visible to me only) filter.