Cannot close a ticket on next gen SCRUM board

[Kathryn Moore]

Hello,

I recently set up a next gen scrum board and have a backlog, sprint and all the usual stuff.

I cannot however seem to be close tickets. There is no option for tickets, either in the sprint or in the backlog, to close a ticket. 

This is a relatively basic need as otherwise the backlog will become rather cluttered and unmanageable.

Can someone help? :)

Thank you !

[Renjith Pillai · Accepted solution]

Some thoughts.

If this 'additional work' is being done for the same product, then may be a new project for that customer is unnecessary, it could be a new version for the same.

And to group the projects across customers, you could use Categories.

And if the same product is being done for multiple customers, then it does not make sense to use categories. Since customfields/components is issue specific, you need to repeat in each of them. At a project level if you need to specify which customer uses which versions, a wiki page would be the best and the url of which could be put in the project properties.

[Udo Held]

Thanks for your feedback. The new project often comes for billing purposes. We aren't developing products.

[Udo Held]

We used the project-category for filtering customers. We grouped our projects to larger projects.