Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Project automation: Trigger pop-up to get input after issue changes

With Classic Projects, I was able to trigger screens when I transition tickets through statuses (For example, show screens to add a comment and edit Time Logged field after assignee mark the ticket as DONE)

Is this capability available on Next-Gen? I think I can only automate for pre-defined input. (For example, if ticket is moved to Done, change End Date to Current Date)


2 answers

1 accepted

0 votes
Answer accepted
Mikael Sandberg Community Leader Aug 31, 2020

The short answer is no, in next-gen you cannot have transition screens. Next-gen limits what you can configure and screens is one of those limits, the only thing you can do is define what fields are available on the screen.

1 vote
Simon Herd Atlassian Team Sep 01, 2020

@Lan with ProForma you can build a form that must be filled out and/or submitted before a transition is possible. It doesn't support every field type in Jira yet; however, it might help you out. 

You could use a combination of workflow validators and form automation rules:

1. Add a validation rule to the workflow transition preventing the transition unless a form is attached.

2. Add validation to the form making fields as required and requiring the form to be submitted before the transition can happen.

3. To make life easier for users you could also add a rule to the form that it automatically transitions to the required status when the form is submitted. In this way users won't actually need to do the transition themselves.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Team-managed projects

An update on team-managed projects customer feedback – November 2021

Hi! My name is Eoin and I'm a product manager working on Team-managed projects in Jira Software Cloud. We're continuously improving and updating Jira Software and feedback from our customers is ...

1,441 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you