Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Multi team task management

Hi All - I'm looking for a way to allow two separate teams to be able to work on a single ticket/task. For example, a ticket is created and one team works on the initial step of the request and then when that is completed the other team is notified that they can work on the next step. Thinking if there are any possibilities like the below?:

The ticket comes into team one's project queue, the first team works on it, they transition the ticket to a new workflow stage that then notifies the other team and enters their project queue. When team two's step is completed they transition the ticket to done, and all parties involved on the ticket are notified. If they need to transition back to team one, could that be done as well?

Interested if anyone has any tips for something like this. Thank you!

1 answer

0 votes
Trudy Claspill Community Leader Jul 21, 2022

Hello @Lisa Brogan 

Welcome to the community.

 There's a variety of ways to address this, but we really need to have a better understanding of the full context.

Just to confirm, you are talking about using Team Managed projects for this vs. Company Managed projects, right? Is there a particular reason you want to use Team Managed vs. Company Managed projects? Are you willing to use Company Managed projects instead?

Are you talking about Software, Business (Work Management), or Service Management teams/projects?

Are the teams trying to follow either Scrum or Kanban Agile methodologies?

Do the teams work on other items that are not shared?

Jira doesn't support automating the Move of an issue from one project to another. There is the potential for source and destination projects to have different required fields, Status values, picklist values, and so on which have to be resolved by a human. 

As I mentioned first I would need more context before offering suggestions.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events