Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issues not disappearing from next-gen software board when Done

Edited

Have the same issue. I don't understand why the ticket doesn't have a green checkbox? I have 27 tickets in the last column all with different default types. None of them have this checkbox. They are not disappearing, they just stay there for months already.

image.pngimage.png

1 answer

Hello @dospolov

Thank you for reaching out.

I understand that the issues in the right-most column of your next-gen board are not being marked with the resolution flag, so they keep appearing in the column instead of disappearing after 14 days. Is that correct?

Please, take a look at the scenarios below and check if any of them applies to you:

  1. If by an accident you move the last column before any other columns in a next-gen board, the issue resolution gets empty, however, it does not get resolved if you move the column back as the last column.
  2. If you moved the issues from another project (Classic) already done, the board might not recognize them as resolved

Independently of the root cause, I suggest trying the following steps to fix the problem:

  1. Try to move the right-most column to the left-most column and reorder back to its original position.
  2. Then, try to move the issue to any previous column and back to the right-most column. 
  3. If the steps above didn't work, try to create a new right-most column, move it to the left, and then delete it. This should properly re-index the resolution for the issues in the current column.

Let us know the results you got from the steps above.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Team-managed projects

An update on team-managed projects customer feedback – November 2021

Hi! My name is Eoin and I'm a product manager working on Team-managed projects in Jira Software Cloud. We're continuously improving and updating Jira Software and feedback from our customers is ...

1,369 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you