Hi JIRA Experts,
Can someone please advise how to stop the clock for a specific ticket status apart from on hold? For eg: I have a ticket status called 'Ready for Promotion' which is basically we update after the fix is ready to be promoted to the production. Hence I don't want SLA to be calculated when the ticket status is updated as 'Ready for Promotion'. Please advise
Jira is a powerful tool that helps teams to plan, manage, and report on their work. We love using Jira, especially for its ability to track issue progress. But how to monitor the...
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