How to stop the clock for a specific ticket status apart from on hold

[Santhosh R]

Hi JIRA Experts,

Can someone please advise how to stop the clock for a specific ticket status apart from on hold? For eg: I have a ticket status called 'Ready for Promotion' which is basically we update after the fix is ready to be promoted to the production. Hence I don't want SLA to be calculated when the ticket status is updated as 'Ready for Promotion'. Please advise

[Callum Carlile _Automation Consultants_ · Accepted solution]

Hi @Santhosh R 

In your SLA settings, you can add a condition to either the 'Pause SLA' or 'Stop SLA' sections to pause or complete the SLA when the task enters the status.