Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do customers access Customer Portal with SSO enabled? Edited

Hey everyone,


We just implemented SSO on our test JSD for say email address. I have enabled the options so that customers can sign up and create their own accounts. But my test user isn't able to log onto the Customer Portal. My test user is using a different domain. A account.


Can my account still log onto Customer Portal to log requests even though my SSO is for


Or is it that once SSO is enabled only users with the email address that ends with can log on?


Do I have need to give this person application access to JSD?


These are the settings I have


SSO: (example)

Project: Next-Gen

Project Settings: Open





1 answer

Ok, so I've been playing around with it and from what I can see looks like you can indeed log in with a different external address even with SSO enabled.


When I use the same link to log in I get redirected to the Customer Portal

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Team-managed projects

4 steps to get actual statuses on the Jira board.

Jira   is a powerful tool   that helps teams to plan, manage, and report on their work.   We love using Jira, especially for its ability to track issue progress. But how to monitor the...

1,253 views 10 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you