My customers wants to be able to close incidents/issues that they have sent to our Jira Serve Desk. And for that to work, if I understand this correct; I need to create a workflow scheme. Yes?
I've tried using these guides but they seem outdated as I cant associate a workflow scheme with a project, or create an active workflow scheme: https://confluence.atlassian.com/adminjiracloud/configuring-workflow-schemes-776636598.html
How do I solve this?
Hi @David Lundell ,
Schemes are tied to Classic projects and allow sharing of configurations between projects. Next-Gen project configurations are all local to the project instead of being shared.
The feature you're looking for is making a customer-visible transition which is not yet available for Next-Gen. You can track and vote for this issue here: https://jira.atlassian.com/browse/JSDCLOUD-8212
Jira is a powerful tool that helps teams to plan, manage, and report on their work. We love using Jira, especially for its ability to track issue progress. But how to monitor the...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event