I seem to be getting a 'Connection lost' error when I try to created a new Jira Service Desk next-gen project. The project fails to be created.
Not sure what troubleshooting steps I can take to solve the problem, so any ideas are appreciated.
Thank you for reaching out.
The error you are facing is usually displayed when you don't have the global permission to create Next-gen Projects on your site. These would be the steps to properly set those permissions to you:
- Logged as a site-admin, navigate to Jira Settings > System > Global Permissions
- Add any group containing your user to the Create Next-gen Projects permission
P.S: All the users in the group you added will be able to create SD Next-gen projects
We have a bug reported to display this information instead of that generic error when trying to create SD Next-gen projects:
Additionally, we have another bug with Jira Application where that same global permission is not applied to Software Next-gen Projects:
Feel free to vote and watch the bugs to increase its priority and also receive notifications about any updates.
Let us know if you have any questions.
Hi! My name is Eoin and I'm a product manager working on Team-managed projects in Jira Software Cloud. We're continuously improving and updating Jira Software and feedback from our customers is ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events